This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Customer Success Manager based in the United States.
This role sits at the center of enterprise customer engagement, owning a portfolio of high-value strategic accounts and ensuring long-term success across complex global organizations. You will act as a trusted advisor to senior stakeholders, helping customers achieve measurable outcomes through adoption, optimization, and expansion of a technology platform. The role combines relationship leadership, technical fluency, and strategic planning, with a strong focus on driving retention and growth. You will collaborate closely with cross-functional teams including Product, Sales, and Engineering to align customer needs with product evolution. Operating in a fast-paced, remote-first environment, you will lead executive business reviews, influence customer strategy, and proactively mitigate risks across your portfolio. This is a highly visible position where your impact directly shapes customer value and business outcomes.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Customer Success Manager based in the United States.
This role sits at the center of enterprise customer engagement, owning a portfolio of high-value strategic accounts and ensuring long-term success across complex global organizations. You will act as a trusted advisor to senior stakeholders, helping customers achieve measurable outcomes through adoption, optimization, and expansion of a technology platform. The role combines relationship leadership, technical fluency, and strategic planning, with a strong focus on driving retention and growth. You will collaborate closely with cross-functional teams including Product, Sales, and Engineering to align customer needs with product evolution. Operating in a fast-paced, remote-first environment, you will lead executive business reviews, influence customer strategy, and proactively mitigate risks across your portfolio. This is a highly visible position where your impact directly shapes customer value and business outcomes.
Accountabilities:
- Own and manage a portfolio of strategic enterprise accounts, ensuring customers achieve defined business outcomes and long-term value realization
- Build and maintain strong relationships with executive stakeholders, acting as a trusted advisor on strategy, adoption, and optimization
- Lead regular business reviews, success planning sessions, and value tracking discussions with customer leadership teams
- Monitor customer health metrics, identify risks, and implement proactive retention and growth strategies
- Drive expansion opportunities including upsell and cross-sell initiatives in partnership with sales stakeholders
- Collaborate cross-functionally with Product, Engineering, Marketing, and Sales to advocate for customer needs and influence roadmap priorities
- Develop and execute account success plans aligned to customer goals, KPIs, and organizational priorities
- Improve internal processes, playbooks, and operational frameworks to scale customer success delivery
- 4+ years of experience in Customer Success, Account Management, or a related client-facing role within a SaaS environment
- Proven track record managing enterprise-level accounts with complex organizational structures and global stakeholders
- Strong ability to drive customer retention, expansion, and long-term relationship growth
- Experience leading executive-level conversations, business reviews, and strategic planning sessions
- Strong communication, relationship-building, and stakeholder management skills across technical and non-technical audiences
- Ability to analyze customer health metrics and translate insights into actionable strategies
- Highly organized with strong project management and prioritization skills across multiple accounts
- Experience working in cross-functional, fast-moving environments with a proactive and ownership-driven mindset
- Competitive compensation package including base salary and potential equity opportunities
- Flexible remote-first work environment
- Comprehensive healthcare coverage and wellness support programs
- Retirement savings plan with employer contribution options
- Generous paid time off and flexible vacation policy
- Opportunities for career growth, development, and internal mobility
- Collaborative, high-performance culture focused on impact and customer success
- Access to tools, resources, and cross-functional teams to support professional development