Role responsibilities
The Senior Vice President - Operations drives strategic and operational excellence for US service delivery and P&L performance. This role involves leading cross-functional teams, embedding technological innovations, and reporting outcomes to the COO.
Requirements
Candidates should have 15+ years in operations leadership with experience at the SVP level in BPO or global services. A track record of managing multi-site operations and executive client relationships is essential.
Key skills
Operations Leadership, P&L Management, Client Relationship Management, Operational Transformation, AI and Automation, Workforce Redesign, Contact Center Technology, Healthcare Experience, Insurance Experience, Financial Services Experience
Keywords
Operations, P&L, BPO, CX, Global Services, Multi-Site Operations, Client Relationship, Operational Transformation, AI, Automation, Workforce Redesign, Contact Center Technology, Healthcare, Insurance, Financial Services, Diversity, Innovation