Sales Support Analyst (temporary contract)

Sales Support Analyst – temporary contract

Contract Duration: 1 year temporary contract, with possibility of extension based on business needs

Working Hours / Shift Requirement

This role supports afternoon-shift business coverage. The expected working schedule is 15:00–24:00 Romania time, or at minimum 12:00–21:00 Romania time, depending on business requirements. Flexibility is required during quarter-end periods, including the possibility of extended late/night-shift coverage during the final two weeks of each quarter.

Job description

Oracle is looking for a Sales Support Analyst to join the CSS Sales Support – Order Desk team in Romania on a temporary contract basis.

In this role, you will support the end-to-end lifecycle of customer and sales-related requests, helping sales teams process deals accurately, efficiently, and in line with Oracle’s internal procedures. You will manage complex operational tasks, maintain data accuracy across systems, coordinate approvals and stakeholder inputs, and help move requests through the required process steps without unnecessary delays.

You will work closely with Sales, Finance, Legal, Delivery, Deal Management, and other internal teams to support a smooth and compliant sales operations process from request intake through completion. This role is suited for someone who is comfortable working with systems, enjoys solving operational problems, manages multiple priorities well, and takes pride in accuracy, structure, and process compliance.

The role also provides an opportunity to contribute to continuous improvement within the team. The successful candidate will be encouraged to identify process efficiencies, improve documentation, support data quality, and adopt new tools, automation opportunities, and AI-enabled ways of working where appropriate. The focus is on helping the team work smarter while maintaining Oracle’s standards for compliance, accuracy, customer focus, and operational excellence.

The role requires regular afternoon-shift coverage, ideally 15:00–24:00 Romania time, or at minimum 12:00–21:00 Romania time, depending on business requirements. Flexibility is required during quarter-end periods, including the possibility of extended late/night-shift coverage during the final two weeks of each quarter.

The ideal candidate will have at least 5 years of experience in sales support, sales operations, order management, business operations, customer operations, deal support, or a similar operational role.

Key Responsibilities: 

As a Sales Support Analyst, you will be responsible for supporting sales operations activities across request management, stakeholder coordination, system accuracy, compliance, and continuous improvement.

Request and Data Management

• Manage incoming customer and internal sales-related requests using Oracle systems and tools such as Oracle Sales Cloud/Fusion, OSvC, CSS GAM, and other relevant internal platforms.
• Review request details for completeness, accuracy, and consistency before progressing them through the required workflow.
• Enter, update, match, and synchronize information across systems to help prevent errors, delays, or process gaps.
• Track each request through completion, ensuring that required approvals, updates, and handoffs are completed on time.
• Support complex or non-standard requests by analyzing the issue, identifying required next steps, and coordinating resolution.

Stakeholder Communication and Collaboration

• Act as a key point of contact for assigned sales operations requests, including complex, urgent, or time-sensitive items.
• Collaborate closely with Sales, Finance, Legal, Delivery, Deal Management, and other business partners to resolve issues and move requests forward.
• Keep sales representatives, managers, backup team members, and other stakeholders informed of request status, blockers, and required actions.
• Escalate risks, missing information, process gaps, or potential delays in a timely and professional manner.

Systems, Process, and Compliance

• Use Oracle tools and internal systems accurately and confidently to support sales and order-related workflows.
• Follow Oracle internal procedures, system manuals, business controls, compliance requirements, and best practices.
• Ensure requests are managed in line with applicable service-level agreements, operational standards, and stakeholder expectations.
• Complete required training and stay current on process, system, product, and policy updates.

Innovation, AI Adoption, and Continuous Improvement

• Identify opportunities to improve workflows, reduce manual effort, increase data quality, and enhance operational efficiency through better use of systems, reporting, automation, and AI-enabled tools where appropriate.
• Use data, system insights, and process knowledge to help identify recurring issues, bottlenecks, and opportunities for simplification.
• Support innovation within the team by sharing improvement ideas, improving documentation, adopting new tools, and helping implement process changes that improve speed, quality, and stakeholder experience.

Business Flexibility and Team Support

• Support team initiatives or projects requiring both operational understanding and system knowledge.
• Adapt to changing priorities, workload peaks, and business requirements, including quarter-end activity.
• Provide flexible support during peak business periods, including paid extended late/night-shift coverage during the final two weeks of quarter-end when needed, in line with Oracle’s applicable timekeeping, compensation, and local labor requirements.

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