Duty Manager - Hilton Istanbul Bomonti Hotel & Conference Center

Job Title : Duty Manager

Work Location : Hilton Istanbul Bomonti Hotel & Conference Center

Reporting To : Director of Front Office

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing? 

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas, particularly at busy times

• Engage Guests in conversation and provide general assistance

• Manage, record, and resolve promptly all Guest complaints

• Meet and greet VIP Guests and major corporate clients upon arrival

• Coordinate the services and special facilities provided to long-stay Guests

• Understand all credit procedures and ensure they are applied

• Stay current with all hotel products, services, policies and emergency procedures

• Monitor Guest satisfaction reports and implement actions to improve results

• Handle, record and follow through with management issues or emergencies that arise

• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

Who are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A minimum of 2 years of experience as a Duty Manager or in a similar supervisory role within the hotel industry

• Fluent English; additional languages are an asset.

• High level of IT proficiency

• Excellent leadership, interpersonal and communication skills

• Accountable and resilient

• Commitment to delivering a high level of customer service

• Flexibility to respond to a variety of work situations

• Ability to work on your own and as part of a team

• Previous experience with Front Office Management Systems

• Previous experience with cash handling

What's in it for me?

• Career and development opportunities in Hilton Hotels Worldwide

• Competitive Salary & Wages

• Private Health Insurance

• “Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends

• Indoor Parking Privileges 

• Complimentary Dry Cleaning for Business Attire

• Monthly Transportation Fee

• Complimentary Shuttle Bus 

• 50% discount on personal food & beverage consumption in the sister hotels. 

• Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)

• 14 days paid paternity leave

• Opportunity to make a positive impact on environment and community with Travel with Purpose program

Specifically, we look for demonstration of these Hilton Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.