Knowledge Management & Training Specialist, Trust & Safety Ops

Brief info about Vinted 

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. 

Information about the position 

As a Knowledge & Training Specialist, you will support operational teams by developing knowledge and learning solutions that help people perform effectively, adapt to change, and confidently apply operational processes in their day-to-day work.

Depending on business needs and your assigned focus area, your responsibilities may lean more toward knowledge management, operational enablement, or learning and development. You will work across the full knowledge lifecycle: identifying needs, developing solutions, supporting implementation, and continuously improving knowledge and learning experiences based on operational insights and stakeholder feedback.

This role is well-suited to an independent, proactive specialist who enjoys solving problems, collaborating with cross-functional stakeholders, and driving improvements that positively impact operational performance.

In this position, you’ll 

• Identify knowledge, learning, and communication needs by analysing operational challenges, business changes, stakeholder feedback, and performance insights.
• Design, develop, and continuously improve knowledge and learning solutions that support onboarding, capability building, operational readiness, and continuous learning.
• Support the implementation of process, policy, and business changes by ensuring teams have the knowledge and resources needed to adapt successfully.
• Collaborate with SMEs, Quality, Operations, partner teams, and other stakeholders to gather requirements, validate solutions, and align priorities.
• Drive assigned initiatives from planning through implementation by coordinating stakeholders, managing dependencies, and ensuring agreed actions are delivered.
• Translate operational insights, learner feedback, and business needs into practical improvements that enhance knowledge, learning, and operational effectiveness.
• Evaluate the effectiveness of existing knowledge and learning solutions and recommend improvements based on feedback, adoption, and business impact.
• Contribute to continuous improvements across knowledge management, learning practices, and team ways of working.

About you 

• You take ownership of your work and independently drive tasks, initiatives, and improvements from identification through implementation.
• You proactively identify opportunities for improvement rather than waiting for direction, and you are comfortable taking initiative to solve problems.
• You can navigate ambiguity, gather missing context, analyse complex situations, and make well-reasoned recommendations.
• You effectively prioritise your work, balancing business impact, urgency, dependencies, and changing priorities.
• You communicate clearly and proactively, building effective relationships with stakeholders across different teams and functions.
• You are accountable for the quality, accuracy, and impact of your work and understand how it contributes to operational success.
• You actively seek, provide, and apply feedback, continuously improving both your work and your collaboration with others.
• You are adaptable, curious, and motivated to learn new domains, processes, and ways of working.

Work perks 

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to the office gym
• Confidential Employee Assistance Program (EAP) for you and your family
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted 

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The annual gross salary range for this position is:€1—€1 EUR