Operations Coordinator

Operations Coordinator – Remote

Operations | Process Coordination | KPI Reporting | Cross-Functional Support

Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours
Location: Remote (LATAM, South Africa, Pakistan, Eastern Europe Preferred)

About the Role

At Pavago, one of our clients is hiring an Operations Coordinator to support day-to-day business operations across multiple departments while ensuring workflows remain organized, projects stay on track, and leadership has clear visibility into operational performance.

This is a highly organized, execution-focused role where you’ll coordinate recurring operational processes, maintain reporting systems, update documentation, and improve communication across teams. You’ll work closely with leadership and cross-functional departments to ensure priorities move forward efficiently and nothing falls through the cracks.

If you enjoy improving processes, managing multiple priorities, and bringing structure to fast-moving operations, this role is built for you.

What You’ll Own

Process Coordination

• Track operational workflows across finance, HR, customer service, logistics, marketing, and operations.
• Ensure recurring processes are completed according to timelines and SOPs.
• Identify bottlenecks and escalate operational issues proactively.
• Coordinate deliverables, deadlines, and follow-ups across departments.
• Help maintain accountability and operational consistency across teams.

Data Management & Reporting

• Maintain KPI dashboards, trackers, and operational databases.
• Prepare weekly and monthly performance reports.
• Monitor workflow efficiency, productivity, and operational metrics.
• Ensure reporting is accurate, organized, and delivered on time.
• Support leadership with ad hoc reporting and operational analysis.

Documentation & SOP Management

• Maintain and update SOPs, operational guides, and workflow documentation.
• Organize documentation across Google Drive, Notion, SharePoint, or similar platforms.
• Ensure records remain organized, accessible, and audit-ready.
• Help standardize documentation and operational processes.

Vendor & Partner Coordination

• Coordinate operational timelines with vendors and external partners.
• Monitor vendor SLAs and follow up on outstanding deliverables.
• Route invoices, approvals, and operational requests appropriately.
• Maintain accurate records of vendor communication and documentation.

Cross-Functional Operations Support

• Coordinate recurring operational tasks and internal projects.
• Follow up on action items and maintain accountability across teams.
• Support leadership with scheduling, research, reporting, and operational initiatives.
• Improve communication and workflow visibility across departments.

Compliance & Operational Controls

• Ensure operational processes follow internal standards and company procedures.
• Maintain operational logs, trackers, and compliance documentation.
• Support quality control across recurring operational workflows.
• Help improve operational consistency and process reliability.

Requirements

Must-Have Qualifications

Experience

• 2+ years of experience in operations, project coordination, business operations, or similar roles.

Core Skills

• Strong proficiency with Microsoft Office and Google Workspace.
• Experience working with CRM, ERP, or operational systems (Salesforce, HubSpot, NetSuite, or similar).
• Strong Excel or Google Sheets skills, including dashboards, pivot tables, reporting, and tracking systems.
• Excellent written and verbal English communication skills.
• Strong organizational, multitasking, and time-management abilities.

Nice to Have

• Experience with Lean, Six Sigma, Kaizen, or other process improvement methodologies.
• Experience building SOPs, trackers, and operational documentation.
• Familiarity with Asana, ClickUp, Monday.com, Notion, or similar project management tools.
• Experience with reporting and visualization tools such as Power BI, Tableau, or Looker.
• Experience supporting startups, SaaS companies, agencies, or service-based businesses.

Tools & Technologies

• Google Workspace
• Microsoft Office
• Google Sheets / Microsoft Excel
• Salesforce / HubSpot / NetSuite (or similar)
• Asana
• ClickUp
• Monday.com
• Notion
• Power BI / Tableau / Looker (Preferred)

What Makes You a Strong Fit

• Highly organized with exceptional follow-through.
• Strong multitasker who thrives in structured environments.
• Analytical mindset with excellent attention to detail.
• Proactive problem solver who identifies issues before they escalate.
• Excellent communicator who collaborates effectively across teams.
• Comfortable balancing recurring operational responsibilities with changing priorities.

What a Typical Day Looks Like

• Review operational workflows and ensure priorities stay on track.
• Update KPI dashboards and operational reports.
• Coordinate deliverables across departments and vendors.
• Follow up on open action items and remove operational blockers.
• Maintain SOPs, documentation, and workflow records.
• Support leadership with reporting, scheduling, and operational initiatives.
• Identify opportunities to improve processes and team collaboration.

In short: You keep teams aligned, workflows organized, and day-to-day operations running efficiently while providing leadership with the visibility needed to make informed decisions.

Key Metrics for Success (KPIs)

• On-time completion of operational workflows and recurring tasks.
• Accuracy and reliability of KPI reporting and dashboards.
• Vendor and partner coordination effectiveness.
• SOPs and operational documentation kept current and audit-ready.
• Reduction in workflow bottlenecks and operational inefficiencies.
• Positive stakeholder feedback regarding coordination, communication, and execution.

Why This Role Stands Out

• High-impact operations role with broad business exposure.
• Opportunity to work cross-functionally with leadership and multiple departments.
• Strong ownership over operational processes and reporting.
• Exposure to modern operations tools, systems, and workflow optimization.
• Fully remote work environment.
• Clear career progression into:
• Senior Operations Coordinator
• Operations Manager
• Business Operations Manager
• Chief of Staff

Interview Process

1. Initial Phone Screen
2. Spark Hire Intro Video (3–5 minutes)
3. Final Client Interview
4. Offer & Background Verification

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the final step that completes your application and can be recorded whenever it’s convenient for you.

Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps hiring managers evaluate your communication style early, making future interviews more meaningful and reducing unnecessary interview rounds.

Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.

Apply Now

If you’re an organized operations professional who enjoys coordinating teams, improving processes, and keeping businesses running efficiently, we’d love to hear from you. Apply today and become a key part of a growing organization where operational excellence drives success.