This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Engineering based in India.
This is a high-impact leadership role responsible for guiding a customer-facing technical organization that operates at the intersection of sales, engineering, and customer success. You will lead a team of Customer Engineers supporting enterprise and strategic accounts across India and APAC, ensuring they deliver best-in-class technical guidance, solution design, and deployment support. The role blends people leadership with hands-on technical credibility, requiring the ability to engage in complex architecture discussions while shaping regional go-to-market execution. You will act as a key bridge between customers, sales teams, and product/engineering stakeholders, helping translate technical capabilities into measurable business outcomes. This environment is fast-paced, AI-augmented, and highly collaborative, with a strong focus on innovation, iteration, and continuous learning. Your leadership will directly influence customer adoption, retention, and expansion across critical accounts.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Engineering based in India.
This is a high-impact leadership role responsible for guiding a customer-facing technical organization that operates at the intersection of sales, engineering, and customer success. You will lead a team of Customer Engineers supporting enterprise and strategic accounts across India and APAC, ensuring they deliver best-in-class technical guidance, solution design, and deployment support. The role blends people leadership with hands-on technical credibility, requiring the ability to engage in complex architecture discussions while shaping regional go-to-market execution. You will act as a key bridge between customers, sales teams, and product/engineering stakeholders, helping translate technical capabilities into measurable business outcomes. This environment is fast-paced, AI-augmented, and highly collaborative, with a strong focus on innovation, iteration, and continuous learning. Your leadership will directly influence customer adoption, retention, and expansion across critical accounts.
Accountabilities:
- Lead, coach, and develop Customer Engineers through regular 1:1s, performance feedback, and career development planning
- Own technical engagement across the customer lifecycle, including discovery, demos, solution architecture, and post-sales adoption
- Partner closely with Account Executives to support new business acquisition and technical win strategies
- Establish and manage operating rhythms for pipeline reviews, account planning, and technical deal support
- Oversee hiring, onboarding, and retention strategies to build a strong and scalable team
- Coordinate with Product, Engineering, and Support teams to resolve customer issues and influence product improvements
- Represent the organization in executive-level customer meetings and regional stakeholder engagements
- Ensure effective workload distribution, execution quality, and alignment across multiple enterprise accounts
- 8+ years of experience in customer-facing technical roles such as Solutions Engineering, Sales Engineering, or Customer Engineering
- Proven experience leading and managing technical teams, including hiring, coaching, and performance management
- Strong technical foundation in cloud infrastructure, networking, security, and distributed systems
- Experience working with enterprise and strategic customers in India or APAC regions
- Demonstrated ability to influence revenue outcomes through technical pre-sales and solution design
- Strong executive communication skills with the ability to translate technical depth into business value
- Experience collaborating with product and engineering teams in complex, cross-functional environments
- Exposure to AI-driven workflows or modern developer platforms is highly desirable
- Competitive compensation package aligned with senior leadership responsibilities
- Flexible remote-first working model within India
- Opportunity to lead and scale a high-impact regional technical organization
- Exposure to global enterprise customers and large-scale technical challenges
- Career growth opportunities within a fast-scaling, innovation-driven environment
- Strong learning culture with continuous upskilling in AI and modern cloud technologies
- Inclusive, collaborative, and high-performance team culture.
Lead and grow a high-performing Customer Engineering team responsible for enterprise and strategic accounts across the region, ensuring strong technical execution and customer outcomes. Define and drive regional technical strategy covering solution design, architecture validation, proof-of-concepts, onboarding, adoption, renewals, and expansion initiatives. Act as an escalation point for complex technical challenges, providing guidance on architecture, integrations, and large-scale solution design.
Requirements:
This role requires strong experience in customer-facing technical leadership, combining deep technical expertise with proven people management and commercial acumen. You should have experience working with enterprise customers, ideally in cloud, networking, security, or developer platforms, along with the ability to operate effectively in fast-moving, AI-enabled environments.