Are you currently enrolled in a Hospitality program or a recent graduate? If so, this is an excellent opportunity to gain valuable hands-on experience as a Guest Service Agent. In this role, you will interact with guests from around the world while collaborating with hospitality professionals to deliver exceptional service and create memorable guest experiences for both internal and external customers.
Flexible scheduling is available to accommodate academic commitments.
Qualifications
The ideal candidate will have:
- Excellent verbal and written communication skills, with the ability to provide outstanding service to both internal and external customers.
- The ability to quickly learn and effectively utilize the hotel's property management system.
- Open availability during non-school periods, including weekends and holidays.
- A high school diploma or GED required.
- Current enrollment in a Hospitality program or recent graduation preferred.
- Previous front desk or hospitality experience preferred.
- Bilingual skills preferred.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Intern, you’re not just supporting daily hotel operations while gaining hands-on experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Support daily operations: Perform assigned tasks under the guidance of department leaders while actively learning from team members and gaining hands-on experience
- Gain cross-functional experience: Support other departments as needed to build broader knowledge of hotel operations
- Support team collaboration: Assist colleagues and contribute to a positive and productive work environment
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.