Travel Lead

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Travel LeadFull-timeJob DescriptionPosition SummaryThe Travel Lead is responsible for managing day-to-day operations of NIQ’s corporate travel and expense (T&E) processes. This role focuses on execution, compliance, issue resolution, and ensuring a smooth travel experience for employees.The Lead will work closely with global stakeholders to support travel bookings, expense processing, policy adherence, and operational performance, while driving efficiency and service quality.Key ResponsibilitiesTravel & Expense Operations:- Execute and support end-to-end travel and expense processes, including booking support, expense claims, and approvals- Ensure adherence to travel and expense policies across all requests and transactions- Act as a point of contact for employee queries, issue resolution, and escalations Queue & SLA Management:- Manage daily operational queues (travel requests, expense claims, exceptions)- Monitor workload, backlog, and aging to ensure SLA adherence- Prioritize and resolve tickets based on urgency and impact Policy Compliance & Governance:- Review transactions for policy compliance and flag deviations- Handle exceptions, approvals, and policy clarifications- Maintain logs of violations, exceptions, and resolutions for audit purposes Issue Resolution & Escalation Handling:- Resolve complex or high-impact cases related to travel disruptions, claims, or system issues- Coordinate with internal teams or external providers (e.g., TMC, card providers) for resolution- Escalate critical issues appropriately and ensure closure Audit & Controls:- Ensure all transactions are audit-compliant with proper documentation and approvals- Support internal and external audits by providing required documentation and trackers- Maintain audit trails and compliance records Reporting & Performance Tracking:- Track key operational metrics such as SLA, turnaround time, compliance, and backlog- Prepare reports and dashboards to monitor performance trends- Support root cause analysis (RCA) and corrective actions Continuous Improvement:- Identify opportunities for process improvement, automation, and efficiency gains- Support implementation of standard processes and best practices- Contribute to improving user experience and reducing operational frictionQualificationsExperience - 4–7 years of experience in travel & expense operations, finance operations, or shared services- Hands-on experience with T&E tools- Strong understanding of expense processing, policy compliance, and controls- Experience working in a global or multi-region operations environmentSkills & Competencies- Strong attention to detail and compliance mindset- Solid problem-solving and issue resolution skills- Ability to manage high-volume transactional work with accuracy- Good stakeholder communication and customer service orientation- Analytical skills with ability to interpret performance data- Proficiency in Excel (trackers, reporting)Tools & Systems- Concur or similar expense management tools- Corporate card platforms- Audit/compliance tools- ERP and workflow tools for reconciliations and reporting- Excel and reporting dashboardsKey StakeholdersInternal:- T&E Operations / Finance Operations- Compliance, Audit, Risk & Controls- HR and Payroll- Business users and approversExternal:- Travel Management Companies (TMCs)- Card providers- Audit/review partnersAdditional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed...