Account Coordinator, Enterprise

Skip to main content Accessibility Note:If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page:Accessibility Accommodation for ApplicantsDismiss Note Post Account Coordinator, Enterprise Job Category: Customer Success Requisition Number: ACCOU001059 Apply now Posting Details Posted: June 17, 2026 Full-Time Hybrid Locations Showing 1 location IL - HQFlock HQ - Chicago IL318 N Carpenter St5th FlChicago, IL 60607, USA IL - HQFlock HQ - Chicago IL318 N Carpenter St5th FlChicago, IL 60607, USA +0 more locations less locations Job Details Description Company Overview:Flock Freight is a FreightTech company that uses patented technology to move freight more efficiently, reliably, and sustainably. The company’s guaranteed terminal-free truckload service, FlockDirect, finds the best options to pool freight among billions of possible combinations, optimizing routes while finding and filling trucks’ empty spaces. Shipments stay safe in a single truck, driven by a single driver, all the way to their destination allowing shippers to only pay for the space they need and enabling carriers to earn more from every linear foot of capacity — all while slashing carbon emissions by up to 40% compared to traditional shipping methods. Flock Freight has been a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards to all of our stakeholders. Team/Department Overview:Enterprise - Reporting directly to the Manager of Enterprise Account Management. About the Role:At Flock Freight, we’re on a mission to make shipping smarter, greener, and more efficient through our Shared Truckload technology. As an Account Coordinator, you’ll be at the heart of that mission — driving operational excellence for our largest customers and ensuring every shipment runs smoothly from quote to delivery. This is more than an operations role. It’s a chance to learn the business from the inside out, build trusted relationships, and see your impact in real time. If you’re someone who thrives in fast-paced environments, loves problem-solving, and wants to be part of a high-performing team that delivers results, this is your opportunity!  What You'll Do:  Partner with Account Executives and Account Managers to support key customer relationships and deliver exceptional service.  Manage daily account operations — from quoting and booking to invoicing — ensuring accuracy, timeliness, and profitability.  Strategically accept or reject freight based on capacity, performance, and margin opportunities.  Monitor load boards, resolve issues quickly, and manage escalations to maintain customer satisfaction.  Coordinate scheduling and optimize coverage for on-time pickups and deliveries.  Maintain Standard Operating Procedures (SOPs) for each account, identifying trends and collaborating with leadership to drive continuous improvement.  Oversee billing, rates, and fuel surcharges — resolving discrepancies and ensuring smooth financial operations. Who You Are:  Bachelor’s degree or equivalent experience.  Exceptionally organized with a sharp eye for detail.  A natural problem solver who stays calm under pressure.  Proactive, adaptable, and able to manage multiple priorities in a dynamic environment.  Comfortable collaborating cross-functionally while taking full ownership of your work.  Strong communicator who builds trust with teammates and customers alike.  Dependable and consistent, teammates and customers can count on you to follow through and deliver.  Flexible to support after-hours or weekend...