This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Outreach Specialist based in the United States.
This role offers the opportunity to support better healthcare outcomes by helping connect patients, providers, and pharmacies through innovative technology.
You will play a key part in identifying and resolving medication-related challenges by using a healthcare technology platform and collaborating with clinical teams.
The position combines communication, problem-solving, and operational execution in a mission-driven environment focused on improving patient care.
You will engage directly with pharmacy teams, gather critical information, and help ensure patients receive safer and more effective treatment support.
The ideal candidate is organized, empathetic, detail-oriented, and comfortable working in a high-volume communication environment.
This remote opportunity provides hands-on experience within a growing healthcare technology organization while contributing to meaningful improvements in patient health outcomes.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Outreach Specialist based in the United States.
This role offers the opportunity to support better healthcare outcomes by helping connect patients, providers, and pharmacies through innovative technology.
You will play a key part in identifying and resolving medication-related challenges by using a healthcare technology platform and collaborating with clinical teams.
The position combines communication, problem-solving, and operational execution in a mission-driven environment focused on improving patient care.
You will engage directly with pharmacy teams, gather critical information, and help ensure patients receive safer and more effective treatment support.
The ideal candidate is organized, empathetic, detail-oriented, and comfortable working in a high-volume communication environment.
This remote opportunity provides hands-on experience within a growing healthcare technology organization while contributing to meaningful improvements in patient health outcomes.
Accountabilities:
- Conduct outbound calls to pharmacies to support patient care initiatives and address medication-related cases identified through healthcare technology systems.
- Communicate professionally with pharmacy staff to resolve issues, gather information, and escalate cases when appropriate.
- Identify follow-up actions and create escalation tasks for clinical team members when additional support is required.
- Collect provider contact information and patient-related details needed to facilitate clinical interventions.
- Maintain accurate documentation and records within internal software platforms.
- Navigate phone systems, including Interactive Voice Response (IVR) systems, while applying critical thinking to resolve challenges.
- Participate in team meetings, workflow improvement discussions, and process optimization initiatives.
- Support additional projects and operational activities as assigned.
- Maintain compliance with privacy, security, and healthcare information handling requirements.
- At least 6 months of experience working in a high-volume healthcare call center environment.
- Familiarity with basic medical terminology and medication names, including brand and generic names.
- Strong computer skills, including proficiency with Google Workspace tools and call center software such as dialers.
- Ability to manage questions, concerns, or resistance from pharmacy staff and escalate situations appropriately.
- Strong written and verbal communication skills.
- Understanding of protected health information (PHI) access requirements and responsibilities.
- Ability to work effectively in a structured call center environment with repetitive tasks.
- Strong organizational skills and attention to detail when documenting information.
- Ability to work independently while contributing positively within a team environment.
- Availability to work 40 hours per week during operating hours of Monday-Friday, 6 AM-6 PM Pacific Time, with up to two rotating Saturday shifts per month.
- Ability to pass a background check.
- Authorization to work in the United States.
- Experience with auto-dialer systems is a plus.
- Hourly compensation range of $17 - $20 per hour.
- Fully remote work opportunity within the United States.
- Potential equity opportunities.
- Opportunity to collaborate with experienced clinicians, engineers, software architects, and digital health professionals.
- Professional learning and growth opportunities within an innovative healthcare environment.
- Dynamic role with the ability to contribute to meaningful improvements in patient care.
- Supportive and mission-driven team culture.
- Flexible remote work environment with the requirement to participate in occasional on-site meetings throughout the year.
- Access to company information security and healthcare compliance training.
The Outreach Specialist will support clinical care operations by conducting outreach activities, managing medication-related cases, and ensuring accurate communication between healthcare stakeholders. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a structured remote environment. Key responsibilities include:
Requirements:
The ideal candidate is a strong communicator with experience in healthcare customer support, call center operations, and patient-focused services. They should be comfortable managing repetitive workflows while maintaining accuracy, professionalism, and empathy. Required qualifications include:
Benefits:
The role offers a competitive compensation package and the opportunity to contribute to a fast-growing healthcare technology organization.