Air Logistics Healthcare Operational Care Expert

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimizing processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

You will coordinate air export shipment activities accurately and on time while meeting customer transit requirements. As part of the Operational Care Center, you will support shipment execution from documentation and bookings through system updates, shipment monitoring, and issue resolution.

In this role, you will:

• Serve as the primary point of contact for assigned healthcare customers, fully owning the end-to-end customer experience.
• Drive customer satisfaction by delivering consistent, high-quality service across all operational and commercial interactions.
• Ensure adherence to all applicable air logistics, security, and healthcare regulatory standards.
• Lead, develop, and strengthen the Healthcare capability within the organization, ensuring operational excellence and continuous growth.
• Maintain updated Working Instructions (WI) and Standard Operating Procedures (SOPs), ensuring they are accurate and easily accessible to all stakeholders.
• Lead, coordinate, and monitor the implementation of newly awarded business to ensure smooth onboarding and customer satisfaction.
• Drive continuous improvement initiatives and effectively communicate progress and opportunities with internal and external stakeholders.
• Offer expert guidance on healthcare transport requirements, packaging solutions, and regulatory compliance.
• Collaborate closely with Sales and Pricing teams to support business growth and strategic development within the Healthcare vertical.
• Ensure consistent service quality through regular engagement and performance review with carrier partners.
• Support internal and external audits by working closely with compliance and operational teams.
• Proactively monitoring all operational activities such as milestones and customer requirements.

What we would like you to bring

We are looking for a collaborative, detail-oriented professional with air export experience and a strong understanding of freight forwarding or logistics operations. The ideal candidate is comfortable working in a team environment, asking questions when needed, and managing shipment details accurately in a fast-paced operational setting.

We would like you to bring:

• Minimum 4 years experience with Air freight, strong operational knowledge of Healthcare logistics, including regulatory and compliance requirements.
• Prior leadership experience developing teammates and managing daily healthcare operations.
• Experience with specialized trainings such as Dangerous Goods Regulation or Qualified Envirotainer Provider certification (advantageous).
• Demonstrated capability to lead new business implementations and manage multiple stakeholders.
• Strong communication and coordination skills, with the ability to influence and work cross-functionally.
• Solid understanding of transportation, temperature-controlled packaging, and healthcare supply chain best practices.
• Ability to manage carrier performance and maintain quality standards.
• Previous experience with QSHE, CAPA’s, and temperature excursion investigations.
• Experience in supporting audits and ensuring compliance with internal and external standards.
• Proactive, structured, and able to work independently in a fast-paced operational environment.
• Excellent analytical and organizational skills to manage operational priorities, data accuracy, and service performance.
• Maintains a relentless drive to improve customer satisfaction alongside strategic business outcomes.
• Facilitate spot quotations with proactive follow-ups whilst maximizing profitability with an entrepreneurial approach.

 

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI- AH1

 

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. 

 

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers. 

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.