This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Relief Referral Coordinator based in the United States.
This role offers the opportunity to serve as a critical gateway to patient care by ensuring timely, accurate, and efficient processing of medical referrals within a centralized healthcare access environment. As one of the first points of contact in the patient journey, you will play an essential role in facilitating access to ambulatory clinics and diagnostic services. Working in a fully remote setting, you will collaborate with providers, clinical teams, and internal stakeholders to ensure referrals are properly reviewed, prioritized, and routed. The position combines administrative expertise, medical knowledge, and problem-solving skills to support patient safety, continuity of care, and operational excellence. It is ideal for professionals who thrive in detail-oriented, high-volume healthcare environments and are passionate about improving patient access and service delivery.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Relief Referral Coordinator based in the United States.
This role offers the opportunity to serve as a critical gateway to patient care by ensuring timely, accurate, and efficient processing of medical referrals within a centralized healthcare access environment. As one of the first points of contact in the patient journey, you will play an essential role in facilitating access to ambulatory clinics and diagnostic services. Working in a fully remote setting, you will collaborate with providers, clinical teams, and internal stakeholders to ensure referrals are properly reviewed, prioritized, and routed. The position combines administrative expertise, medical knowledge, and problem-solving skills to support patient safety, continuity of care, and operational excellence. It is ideal for professionals who thrive in detail-oriented, high-volume healthcare environments and are passionate about improving patient access and service delivery.
Accountabilities:
- Receive, review, validate, and process incoming referrals and supporting documentation from external healthcare providers.
- Interpret medical terminology, diagnostic information, procedural requests, urgency indicators, and ICD-10 codes to ensure accurate referral intake.
- Determine referral completeness and appropriately route requests to clinics, specialties, diagnostic departments, or programs using established workflows and referral matrices.
- Create and manage referral records within Epic, ensuring accurate patient identification, documentation attachment, and referral categorization.
- Communicate with providers and internal teams to obtain missing information, clarify referral details, and resolve discrepancies.
- Escalate complex cases, routing concerns, and potential patient safety issues according to established protocols.
- Monitor referral trends, identify workflow improvement opportunities, and contribute to operational enhancements and quality initiatives.
- Support maintenance and optimization of referral routing matrices and participate in continuous process improvement efforts.
- Bachelor's degree with 2+ years of ambulatory clinic experience, OR Associate's degree with 4+ years of experience, OR High School diploma with 6+ years of relevant ambulatory experience.
- Strong understanding of ambulatory care workflows and referral management processes.
- Experience working in centralized access centers, referral coordination, patient scheduling, or multi-specialty clinic environments is preferred.
- Proficiency with Epic electronic medical record systems, particularly referral workflows, diagnosis entry, and documentation management.
- Working knowledge of medical terminology, diagnostic procedures, ICD-10 coding, and clinical documentation interpretation.
- Demonstrated ability to manage high-volume workloads while maintaining accuracy, compliance, and attention to detail.
- Strong analytical, communication, interpersonal, and problem-solving skills.
- Understanding of HIPAA requirements, patient confidentiality standards, and patient identification protocols.
- Ability to work independently, prioritize competing tasks, and maintain a patient-centered approach to service delivery.
- Completion of a medical terminology course and previous experience in referral management are considered strong assets.
- Competitive hourly compensation ranging from $29.38 to $39.72 per hour, based on experience, education, and internal equity.
- Fully remote work environment with Monday–Friday business hours.
- Opportunity to contribute to a leading academic healthcare environment focused on patient care, research, and education.
- Exposure to diverse ambulatory specialties and centralized healthcare operations.
- Career growth and professional development opportunities within a large healthcare system.
- Inclusive and diverse workplace culture committed to equity and service excellence.
- Union-represented position with flexible relief scheduling opportunities.