Field Service Technician | Network Solutions

#LI-DNI

Essential Functions and Primary Duties

• Work independently to efficiently and effectively complete. maintenance, project, and IMAC calls within deadlines
• Provide backup coverage for neighboring service areas when needed
• Monitor and manage the ticket queue, assuming ownership of tickets in assigned area and following up to resolution in accordance with SLAs
• Schedule ETA (Estimated Time of Arrival) commitments in alignment with client preferences, ensuring safe and timely arrival
• Perform ticket updates, including entering relevant dates, times, resolution codes, hardware usage, and other pertinent details
• Maintain compliance with Asset Management duties, including timely asset transactions, proper equipment packaging, and up-to-date shipping logs
• Provide timely technical support to clients with minimal disruption to their daily operations
• Maintain a current inventory of required parts and tools, ensuring they are readily available for client visits
• Stay familiar with documentation, and tools necessary for on-site and remote repairs
• Schedule and have maintenance completed for company vehicles per manufacturer and CBIZ Network Solutions specifications
• Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment, desktop terminals, monitors, printers, telephony devices, and cabling
• Operate a company vehicle for transportation to and from work assignments
• Deliver excellent customer service, fostering trust and confidence in your technical expertise
• Participate in additional projects and related work as needed
• Carry and respond to a company-issued cellphone for on-call support as required

 

Preferred Qualifications

• Capable of reading and reviewing information on computer monitors for prolonged durations
• Maintain reliable high-speed internet access for work-related tasks
• Ensure a clean and safe environment for equipment repairs as needed
• Reside within the assigned territory to meet operational requirements
• Physically able to engage in extended periods of walking, sitting, and standing as required
• Perform physical activities such as bending, squatting, crawling, climbing, twisting, kneeling, and reaching at ground level and overhead
• Ability to hold and grip objects securely for extended periods
• Strong problem-solving abilities with keen attention to detail
• Effective communication skills for both technical and non-technical audiences
• Excellent time management and organizational skills to manage multiple tasks efficiently
• Ability to work independently and collaboratively as part of a team
• Physical ability to lift and transport equipment and perform tasks in various environments, including confined spaces

Minimum Qualifications

• Associate's degree from accredited college or technical school OR two or more years IT and/or field service experience
• Able to use all related computer hardware and software
• Able to use job related tools
• Able to safely use step ladder
• Able to lift and/or move up to 100+ pounds of equipment
• Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle
• Provide documentation verifying a minimum age of 21 to meet company car insurance requirements
• Maintain residence in assigned territory