On Call Server - Sage Room

The On-Call Server is responsible for providing exceptional food and beverage service to guests in a fast-paced, high-end dining environment. This role ensures all guests receive prompt, courteous, and efficient service while maintaining the highest standards of hospitality and compliance with company and regulatory guidelines.
 

• Provide prompt, courteous, and efficient service to guests in assigned station to ensure departmental service standards are met.
• Assist guests with menu selection, accurately record orders, and input them into the system following established procedures.
• Retrieve food and beverages from designated service areas and deliver to guests in a timely manner.
• Monitor guests throughout their dining experience to anticipate needs, fulfill additional requests, and recognize when service is complete.
• Accurately process guest checks through the POS system and present them for payment at the conclusion of the meal.
• Support overall dining room operations by cleaning and resetting tables and escorting guests from the waiting area to assigned tables.
• Collaborate effectively with bussers and other team members to ensure smooth and efficient service.
• Complete all assigned side work duties as directed by management.
• Maintain thorough knowledge of all menu items, including daily specials and promotions.
• Utilize effective suggestive selling techniques to enhance the guest experience and drive sales (e.g., appetizers, beverages, desserts).
• Ensure all open checks are properly closed, balanced, and accounted for at the end of each shift.
• Adhere to established guest service standards and consistently apply them in all guest interactions.
• Deliver alcoholic beverages promptly and responsibly from the bar to guests in accordance with service standards.

• High school diploma or equivalent preferred
• Minimum of 2 years of serving experience preferred
• Strong command of the English language (reading, writing, and speaking)
• Above-average communication and guest service skills
• Must be at least 21 years of age
• Demonstrated ability to maintain the highest level of integrity and professionalism in all situations, particularly within a regulated environment
• Serves as a role model to team members by consistently representing Caesars Entertainment in a positive manner and encouraging others to do the same

 

ADDITIONAL REQUIREMENTS 

• Adheres to all regulatory, company, and departmental policies and procedures
• Ability to lift and carry large banquet and beverage trays weighing up to 30 lbs
• Ability to grasp, hold, reach, bend, push, pull, and use a step stool with strong hand-eye coordination
• Ability to stand and walk continuously throughout the shift
• Mobility to move quickly and efficiently throughout restaurant and kitchen areas
• Ability to hear clearly and perform visual inspections
• Comfortable working in a fast-paced, noisy environment
• Positions may involve exposure to guests who use tobacco products
• May be required to occasionally enter public areas and be subject to the same environmental conditions