Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
American Express is looking for a skilled Java/Kotlin engineer to join our team in the Phoenix, USA. In this role, you will be crucial in enhancing our operational efficiency, primarily focusing on automating run books for rapid incident diagnostics. This position is key to significantly reducing our major incident management bridge window, thereby maintaining the high standard of service our customers.
Strong in software development, data structures and System Design
Function as member of an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)
Demonstrate increased self-reliance to achieve team goals
Assist in Non-Abstract Large System Design (NALSD): Support the design and implementation of scalable, resilient system architectures, with a focus on enhancing payment processing systems and customer-facing applications.
Participate in Failure Mode Analysis (FMO): Collaborate in failure mode analyses to identify system vulnerabilities within our payment and processing systems, contributing to the development of mitigation strategies.
Support Chaos Engineering Efforts: Aid in conducting chaos engineering experiments under senior engineers' supervision to proactively uncover and address potential system frailties.
Enhance Observability with OTEL:Help implement and refine our observability framework using OpenTelemetry, ensuring deep visibility into the health and performance of our systems.
Learn SLOs and Error Budgets:Acquire knowledge on managing Service Level Objectives (SLOs) and error budgets, aiding in the quantitative assessment of system reliability.
Contribute to Runbook Development: Participate in developing and refining runbooks, learning to automate incident response and operational procedures to improve team efficiency.
- Participate in code reviews and automated testing
- Debug basic software components and identify code defects for remediation
- Enable the deployment, support, and monitoring of software across test, integration, and production environments
- Automate deployments in test or production environments
- Automatically scale applications based on demand projections
- solid experience in Gen AI capabilities like context engineering, RAG, vector databases, Langgraph, context caching etc.
- 4+ years of software development experience in a professional environment and/or comparable experience
- Proficiency or strong interest in Kotlin and Java programming languages.
- Bachelor's degree in computer science or related fields
- Strong foundation in Data Structures and algorithms.
- Demonstrated experience in Agile development, application design, software development, and testing
- Thorough understanding of XML, JSON, web services technologies, and data structure fundamentals, with experience in multi-threaded programming
- 4+ years’ experience with Java/J2EE, Python, Kotlin, Spring Boot, SQL, DB2, OOP concepts and multi-threading.
- Hands-on expertise with application design, software development and automated testing
- 3+ years’ experience with RESTful API development and strong data structures.
- Experience with continuous integration/deployment (Jenkins, Maven, XLR, GIT)
- Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc.
- Ability to effectively communicate to internal and external business partners on architecture and solution design
- Design and implement innovative solution/framework that will improve software engineering velocity, observability, infrastructure resiliency and security, and data availability
- Research latest technology, concepts, conceptualize solution and develop proof of concept that will improve resiliency and performance of the applications
- Proven experience building scalable web and mobile application
- Experience in design and developing mission critical highly available enterprise applications and Java applications performance tuning
- Hands-on experience on Node JS and React JS is preferrable.
- Monitors system performance and availability and improves software quality through root cause analysis
- Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.