Customer Success Manager

Skip to main content Customer Success Manager Credgenics Noida, Uttar Pradesh, India Apply Join or sign in to find your next job Join to apply for the Customer Success Manager role at Credgenics Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Customer Success Manager Credgenics Noida, Uttar Pradesh, India 4 days ago 154 applicants See who Credgenics has hired for this role Apply Join or sign in to find your next job Join to apply for the Customer Success Manager role at Credgenics Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Save Report this job Direct message the job poster from Credgenics Gurjeet Kaur Gurjeet Kaur Talent Partner @ Credgenics || Psychology Major ABOUT CREDGENICSCredgenics is a leading SaaS-based debt resolution and legal automation platform. We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology.JOB SUMMARYWe are looking for an experienced and proactive Customer Success Manager (CSM) to own and drive client success for our Fix My Score product. You will work with financial institution partners to ensure their end customers are actively engaging with and benefiting from the platform. The ideal candidate brings deep CSM experience, a customer-centric mindset, and a strong understanding of fintech or credit products.KEY RESPONSIBILITIESCustomer Relationship ManagementAct as the primary liaison between Credgenics and assigned financial institution partners (banks, NBFCs), fostering trust and ensuring their satisfaction with the Fix My Score platform.Develop and maintain long-term relationships with key stakeholders across client organisations.Onboarding and TrainingFacilitate seamless onboarding of new institutional clients, ensuring they and their end-customer base are set up for success with the Fix My Score platform.Conduct training sessions to ensure clients understand and effectively leverage the platform’s features.Adoption and RetentionDrive adoption of Fix My Score by understanding client goals and aligning them with product capabilities.Monitor client and end-user engagement metrics, proactively addressing any challenges or drop-off patterns.Upselling and Cross-SellingIdentify opportunities to expand the client’s use of the Fix My Score platform, including introducing new...