Senior Relationship Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Senior Relationship ManagerFull-timeCompany DescriptionAre you ready to trade your job for a journey? Become a FlyMate!Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.What more do we need to truly be unstoppable? Perhaps, that is you! Who we are:  Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.  Job DescriptionThe OpportunityFlywire is seeking a motivated and strategically minded Senior Relationship Manager (RM) to join our team and support our existing portfolio of education clients. As a trusted partner, the Sr. RM will work closely with client stakeholders to understand their goals, drive adoption of Flywire solutions, and deliver exceptional service. This role is critical in building long-term, value-driven relationships that increase utilization, uncover new opportunities, and ultimately drive retention and revenue growth.  Key ResponsibilitiesServe as the primary relationship owner for an assigned client portfolio, fostering strategic and operational partnerships across multiple campus offices.Partner with Sales, Implementation, Client Optimization and other teams to design and execute strategies that maximize adoption and expand Flywire’s wallet share.Develop strategic account plans that document client objectives, goals, and growth opportunities.Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams.Oversee product implementation and rollout, ensuring a smooth client and payer experience.Collaborate with internal teams to identify process improvements, recommend solutions, and escalate as needed.Adopt a data driven approach, working alongside Client Analysts, to spot potential risks before they materialize.Deliver high-quality presentations and communications to client stakeholders, including senior executives.  QualificationsHere's What We’re Looking ForAt least 7 years of experience in relationship management, account management, or consultative sales.Bachelor’s Degree in Business, Communications, Marketing, or a related field.Strong commercial drive and ability to identify, diagnose, and solve client business challenges.Excellent communication and presentation skills, with the ability to build credibility across all levels, including executives.Proven success in managing contract renewals and negotiations.Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously.Problem-solving and project management skills with a proactive, data-driven approach.Experience in higher education and/or fintech preferred.Salesforce or other CRM experience a plus.Willingness to travel ~25%.  Additional InformationWhat We Offer:Competitive compensationEmployee Stock Purchase Plan (ESPP)Competitive time off, including Digital Disconnect and FlyBetter Days to volunteer in a cause you believe in.Work with brilliant people globally  Learn more about...