Position Summary
Are you ready to redefine the future of retail? As the Experience Shop Head, you'll be at the forefront of creating immersive, customer-centric retail experiences that elevate brand perception, drive sales, and foster lasting loyalty. This role is your chance to blend strategic vision with operational excellence, transforming physical spaces into dynamic brand destinations that captivate customers and set new industry standards. If you're passionate about innovation, leadership, and delivering exceptional retail experiences, this is your opportunity to make a lasting impact!You will be delivering a seamless, immersive, and customer-centric retail experience that directly impacts brand perception, loyalty, and sales performance. This role bridges operational excellence with experiential marketing, ensuring that every aspect of the store aligns with the company’s brand promise and commercial objectives.
With the retail landscape increasingly focused on experience-led engagement, the Experience Shop Head is critical for differentiating the store from competitors, increasing dwell time, boosting conversion rates, and fostering brand loyalty. This role not only safeguards operational efficiency but also transforms the store into a destination that drives both immediate revenue and long-term customer relationships.
Role and Responsibilities
Roles and responsibilities include, but is not limited to:
Brand Shop Strategy Development
Collaborate with other groups to enhance customer engagement and brand visibility in experience shops
Brand Shop Expansion
Lead the growth and rollout of brand shops
Brand Shop Performance and Report Management
Manage and consolidate performance reports to track and assess activities
Monitor sales, operations, and customer experience
Brand Shop Execution (Merchandising & Promo)
Implement effective merchandising and promotion to drive traffic and sales
Brand Shop Design, Construction & Maintenance Management
Monitor end-to-end process of designing, building, and maintaining brand shops
Agency, Vendor, and Dealer Management in Relation to Brand Shop Construction
Manage brand shop and 3rd party partners involved in the physical development of brand shops
Business Partnership with Key Malls
Cultivate strong relationships with mall operators to secure prime locations and favorable terms
Brand Shop Partner Management
Conduct business reviews with brand shop partners to ensure brand standards and performance goals are met
Negotiate dealer existing location for conversion to brand shops
Initiate bidding and partner selection brand shops
Brand Shop Contract Management
Trade Audit
Conduct audits to verify compliance with brand standards and optimize retail execution
Brand Shop O2O Management
Bridge online and offline experiences for seamless customer journeys in brand shops
Budget Management
Oversee and optimize budget to ensure efficient resource allocation
Skills and Qualifications
To be successful in this role, you must have/be able to:
Bachelor's Degree holder with a minimum of 15 years of relevant work experience.
Strong leadership skills with the ability to command authority and inspire teams.
In-depth knowledge of brand shop strategy, innovation, and retail operations.
Proven experience in working with and building connections with malls or retail stores.
Expertise in store leasing, operations, and contract management.
Ability to manage budgets effectively to ensure optimal resource allocation.
Experience in conducting trade audits to ensure compliance with brand standards.
Strong negotiation and partnership management skills for vendor, dealer, and mall relationships.
Proficiency in managing online-to-offline (O2O) integration for seamless customer experiences.
Willing to work fully onsite at McKinley Hill, Taguig
Create an experience that leaves a lasting impression. As the Experience Shop Head, you'll have the power to shape the future of retail, drive growth, and build meaningful connections with customers. If you're ready to lead with vision and passion, we invite you to apply and join us in revolutionizing the retail landscape!
Your journey to transforming retail starts here—apply today!
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