Working Student, Customer Success (f/m/d)

Working Student, Customer Success (f/m/d) LocationGermany (Home Office); Hybrid - BerlinEmployment TypePart timeLocation TypeRemoteDepartmentPlatform & DeliveryCustomer SuccessWe’re democratizing growth by making coaching a foundational right for every employee, everywhere. Combining human coaching, behavioral science, and technology - including AIMY™, our AI coach - we empower global enterprises to unlock their full potential. Backed by $330M in funding and a network of 3,500+ coaches across 90+ countries, CoachHub is redefining how the world learns and leads through personal, measurable, and scalable development.Joining us means stepping into a place where ownership is real, curiosity is fuel, and change is the norm. You'll work with teams who support each other, push boundaries, and take pride in building products that genuinely make a difference in people's lives. If you want your work to matter, not just as tasks but as impact felt by people every day, this is where you thrive. Location: Germany (Remote) or Berlin (Hybrid possible)Language requirements:English fluency (written and spoken) requiredGerman and/or French preferred The RoleWe're looking for a Working Student to join our Customer Success team. You'll support our Customer Success Managers by helping deliver a seamless experience for our clients, managing lower-touch customer requests, and collaborating with teams across the business to ensure every interaction is handled with care.This is a great opportunity to gain hands-on experience in Customer Success within a fast-growing SaaS company. You'll take ownership of day-to-day responsibilities, work alongside experienced Customer Success professionals, and contribute to delivering exceptional experiences that help organisations unlock the power of coaching. What You'll DoHandle lower-touch customer requests:Monitor and manage the global Customer Success inbox for customers within our lower-touch service model.Respond to standard customer enquiries using established processes, templates and knowledge resources.Route complex issues, escalations and account-specific requests to the appropriate Customer Success Manager, Technical Support, Product or Operations teams.Track and update customer requests in our CRM and ticketing systems.Ensure all enquiries receive acknowledgement and follow-up within agreed response times.Maintain accurate records and contribute to improving our knowledge base. Support the Customer Success team and wider organisation:Identify recurring customer issues and communicate trends to relevant stakeholders.Collaborate with cross-functional teams, including Product, Operations and Client Experience, to deliver a seamless customer experience.Analyse customer feedback and key performance indicators to identify opportunities to improve the client experience.Help prepare key customer meetings, including Quarterly Business Reviews with strategic clients.Occasionally attend client calls alongside Customer Success Managers and Sales colleagues. What You BringInitial professional experience, ideally in a client-facing role.Currently enrolled in a Bachelor's or Master's programme, with at least 12 months remaining in your studies.Fluency in written and spoken English; German and/or French are a plus.Proven ability to prioritise tasks and manage time effectively in a fast-paced environment.A curious mindset, a willingness to learn and a proactive, solutions-oriented approach.Confidence using collaborative tools such as Google Workspace and the ability to quickly learn new software.A balance of tenacity and humility when working towards shared goals.Bonus: an interest in data analysis and/or demonstrated commercial skills. What We OfferReal responsibility: support meaningful customer interactions globally and see the impact of your work.Continuous learning: Receive mentorship from experienced Customer Success professionals and access internal learning opportunities.Flexible working: Work part-time hours...