This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Specialist based in the United States.
As a Customer Service Specialist, you will play an important role in helping individuals and families access valuable support resources and services. Working remotely in a fast-paced, service-focused environment, you will provide compassionate assistance through phone and written communication while ensuring each interaction is handled with professionalism and care. This position offers the opportunity to make a meaningful impact by connecting people with the right solutions during important moments. You will use strong communication skills, empathy, and problem-solving abilities to assess needs and deliver personalized guidance. Success in this role requires organization, attention to detail, and a genuine commitment to creating positive customer experiences. If you enjoy helping others and thrive in a collaborative environment, this role provides a rewarding opportunity to contribute to a mission-driven organization.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Specialist based in the United States.
As a Customer Service Specialist, you will play an important role in helping individuals and families access valuable support resources and services. Working remotely in a fast-paced, service-focused environment, you will provide compassionate assistance through phone and written communication while ensuring each interaction is handled with professionalism and care. This position offers the opportunity to make a meaningful impact by connecting people with the right solutions during important moments. You will use strong communication skills, empathy, and problem-solving abilities to assess needs and deliver personalized guidance. Success in this role requires organization, attention to detail, and a genuine commitment to creating positive customer experiences. If you enjoy helping others and thrive in a collaborative environment, this role provides a rewarding opportunity to contribute to a mission-driven organization.
Accountabilities
- Provide exceptional customer service to employees and their families by understanding their needs and connecting them with appropriate resources and referrals.
- Conduct targeted conversations to assess individual situations and gather relevant personal information required to identify suitable support options.
- Obtain geographic preferences and specific criteria to deliver accurate and personalized recommendations.
- Communicate clearly and professionally through phone and written interactions with clients and service providers.
- Handle customer questions and concerns with empathy, patience, and effective problem-solving skills.
- Perform quality assurance follow-up calls to ensure customer satisfaction and service effectiveness.
- Maintain accurate records and complete data entry with strong attention to detail, grammar, and documentation standards.
- Consistently uphold service quality standards while managing multiple priorities in a fast-paced environment.
- Complete additional operational tasks and responsibilities as assigned by leadership.
- Bachelor’s degree required.
- Strong written and verbal communication skills with the ability to engage customers professionally and empathetically.
- Proven customer service skills with a focus on delivering positive and supportive experiences.
- Ability to manage sensitive conversations with discretion, patience, and professionalism.
- Strong conflict resolution and problem-solving abilities.
- Excellent organizational skills with the ability to prioritize tasks effectively.
- Strong interpersonal and relationship-building skills.
- Ability to work independently while maintaining accuracy and productivity in a remote environment.
- Comfortable using technology and digital tools to manage customer interactions and documentation.
- Fully remote work opportunity based in the United States.
- Competitive hourly compensation of $18.27 per hour.
- Consistent Monday–Friday schedule, 11:30 AM–8:00 PM EST.
- Comprehensive benefits package.
- Paid time off and retirement plan with 401(k) matching.
- Training and professional development opportunities.
- Tuition reimbursement support.
- Gym reimbursement and wellness rewards programs.
- Access to employee assistance and wellbeing services.
- Mentorship program and employee exchange opportunities.
- Comprehensive training provided to support success in the role.
- Inclusive and supportive workplace culture focused on employee wellbeing and growth.