Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Waiter/(ess), you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special
- Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
- Serve with efficiency and care: Take food and beverage orders, enter them into the point-of-sale system, and deliver completed orders promptly – attention to detail is key!
- Manage the food service station: Make sure the food service station is always fully stocked, clean, and organized
- Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being
What It Takes to Make the Stay
A Food & Beverage Waiter serving Hilton brands is always expected to represent our Guests and work collaboratively with other team members. To successfully perform this role, you should demonstrate the following attitude, behaviours, skills, and values:
- Positive attitude
- Strong communication skills
- Commitment to delivering high levels of customer service
- Excellent grooming and presentation standards
- Flexibility to respond to a variety of work situations
- Ability to work independently as well as part of a team
- Fluency in Portuguese and English
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.