Collision Supervisor - Sales & Service
No longer listedJob Description
Collision Supervisor – CCA Mexico
Position summary
The Collision Supervisor is responsible for leading execution of the collision business for CCA Mexico, with primary emphasis on collision center performance, KPI discipline, repair cycle time reduction, and operational consistency across the network. This role is designed to support a business where collision is a strategic growth pillar, backed by a broad service and collision footprint in Mexico, including 139 collision centers, and a strong insurer-linked model with more than 90% insurer coverage.
The role will drive performance improvement across collision centers by reinforcing current priorities such as specialized appraiser training, body shop performance improvement, new KPI dashboard adoption, repair time reduction, and stronger commercial execution in collaboration with internal teams, dealers, and business partners.
Key responsibilities
Lead the performance management of assigned collision operations and support the execution of CCA Mexico’s collision strategy across the dealer and collision center network.
Monitor and improve key collision KPIs, including repair cycle time, cost, throughput, and related body shop efficiency indicators, ensuring disciplined follow-up and action plans with the network.
Drive operational excellence in collision centers by identifying gaps, standardizing practices, and reinforcing compliance with collision operating rules and guidelines.
Partner with dealers and collision centers to improve inventory readiness, parts availability, and penetration of collision product lines to support business growth and service execution.
Support the implementation and follow-up of specialized training and certification initiatives for appraisers and collision-related personnel to improve estimating quality, repair accuracy, and customer experience.
Work cross-functionally with Commercial, Supply Chain, Field Operations, and related teams to improve collision performance, accelerate issue resolution, and support sustainable business growth.
Contribute to the execution of insurer-related initiatives and value-driven agreements that strengthen GM’s competitive position in the collision business.
Analyze dealer, collision center, and market performance trends to identify improvement opportunities, define priorities, and recommend actions that increase sales, efficiency, and retention.
Reinforce initiatives tied to collision kits, safety stock, and related processes that help improve repair readiness and response to market demand.
Prepare clear business updates, performance reviews, and action-oriented recommendations for leadership, using data to support decisions and track execution progress.
Qualifications
Bachelor’s degree in Business, Engineering, Automotive, Operations, or a related field.
Solid experience in aftersales, collision operations, dealer network management, body shop performance, or related commercial / field operations roles.
Strong understanding of collision center workflows, repair process fundamentals, estimating/appraisal logic, and dealer operational dynamics.
Demonstrated ability to manage KPIs, analyze performance data, and convert insights into concrete improvement actions.
Strong business and commercial acumen, with the ability to balance customer experience, operational efficiency, and growth objectives.
Strong communication and influencing skills, with the ability to work effectively across dealers, internal functions, and leadership teams.
High level of ownership, follow-up discipline, and execution in a fast-moving business environment.
Advanced Spanish and professional English communication skills preferred.
Preferred profile
Experience working with dealer networks, collision centers, insurers, or wholesale / parts-related collision initiatives.
Experience leading performance improvement initiatives involving cycle time, productivity, service quality, or profitability.
Familiarity with dashboards, reporting tools, and structured performance review routines.
Experience in GM, automotive retail, OEM field operations, or collision-related commercial programs is a plus.
Success measures
Improvement in collision center KPI performance.
Reduction in average repair cycle time.
Higher operational consistency and compliance across assigned collision centers.
Stronger adoption of training, process discipline, and KPI routines.
Growth in collision business performance and dealer execution.
Effective collaboration with internal stakeholders to solve operational issues and unlock business opportunities.
Organizational impact
This role helps strengthen a business that has been identified as a priority for acceleration within CCA Mexico, where collision represents a meaningful business contribution and where improving dealer inventory readiness, body shop performance, and operational execution are key levers for growth.
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About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
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