Customer Success & Account Manager - Uber Direct (m/w/d), Germany

Please note that we are in the process of implenting a new ATS (Applicant Tracking System). While you may still apply to roles at Uber, your application will not be viewed or processed until July 5. About the Role

As a Berlin-based Customer Success & Account Manager (m/w/d) for Uber Direct—Uber’s rapidly growing, multi-billion-dollar B2B last-mile delivery vertical—you will own the end-to-end lifecycle of a scaling portfolio of German enterprise partners, from e-commerce players to major retailers. Sitting at the intersection of operational execution and commercial strategy, you will bridge the gap between a Customer Success Manager (m/w/d) and an Account Manager (m/w/d) by leading technical onboarding and operational excellence while simultaneously driving account retention and revenue growth. In this high-impact role, you will act as a strategic partner to our merchants and collaborate closely with local Uber Eats teams, the central EMEA organization, and global cross-functional counterparts to seamlessly connect digital storefronts directly to their final consumers.

What You Will Do

- Partner & Grow: Build trusted relationships with enterprise accounts to maximize retention and identify commercial upsell opportunities.

- Onboard & Launch: Project-manage technical integration and operational onboarding to ensure flawless, low-friction merchant go-lives.

- Analyze & Optimize: Use data to track performance metrics, deliver business reviews, and identify commercial quick-wins.

- Solve Operations: Diagnose delivery friction points to implement immediate operational fixes and long-term scalable solutions.

- Advocate for Product: Act as the "Voice of the Customer," translating merchant feedback into actionable insights for internal product, engineering, and finance teams.

Qualifications

- Experience: 3+ years in Account Management, Customer Success, Operations, or B2B Sales, ideally within a high-growth tech environment.

- Client & Tech Acumen: Proven track record managing enterprise accounts, with comfort navigating technical workflows (APIs, e-commerce checkouts).

- Analytical Skills: Strong data mindset; comfortable deriving insights and building reports using Google Sheets or Excel.

- Mindset: Proactive, empathetic, and highly adaptable problem-solver.

- Languages: Full professional proficiency in both German and English is mandatory.

- Pluses: Experience with SQL, Salesforce, or background knowledge in the logistics/on-demand delivery space.

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