Bilingual Sales Operations Service Agent (Spanish or Mandarin/Cantonese)

Role responsibilities

The Sales Operations Service Agent provides exceptional customer service to brokers and agents, addressing inquiries and issues related to their business. They also collaborate with the Sales Operations Management team on service-related projects.

Requirements

Candidates must have a high school diploma or GED and experience in providing quality customer service. Preferred qualifications include experience with Microsoft Office and conflict resolution.

Key skills

Bilingual, Customer Service, Telephonic Support, Conflict Resolution, Microsoft Office, Problem Solving, Healthcare Knowledge

Keywords

Bilingual, Sales Operations, Customer Service, Telephonic Support, Microsoft Office, Conflict Resolution, Healthcare, Broker, Agent, Eligibility, Benefits, Claims Process, Onboarding, Recertification, Commissions, Quality Assurance, Open Enrollment