Customer & Category Demand Fulfillment Assistant Manager

JOB PURPOSE The Customer Experience (CX) team serves as the Supply Chain ambassador to customers across demand capture, demand fulfillment, and supply chain solutions. The team’s purpose is to maximize product availability, optimize cost-to-serve, and deliver an excellent customer experience that supports profitable business growth. This role acts as the Customer and Category Champion, leading demand capture, supply coordination, and service excellence through close collaboration with customers and cross-functional teams. It also leverages data products and advanced analytics to enable insight-driven decisions and build a more responsive, analytics-led value chain that improves availability, service performance, and operational productivity. KEY RESPONSIBILITIES Pillar 1: Demand Insight • Gather UFS activity data (from CCBT, UAM, DSR, and other sources) and identify internal and external factors that influence demand sensing, including promotions, customer activities, competitor actions, and market trends. • Collaborate with customers on joint forecasting to capture demand insights, committed volumes, and commercial assumptions such as investments and promotional plans for demand sensing adjustments. • Incorporate MT NSO plans and DT liquidation or substitution plans into forecast adjustments. • Analyze weekly sales patterns and engage customers to understand market and customer factors that affect demand. Pillar 2: Demand Sensing • Generate and validate demand sensing outputs to ensure accuracy and business relevance. • Identify key insights and demand drivers that impact forecast quality. • Continuously update demand sensing features and assumptions to improve model performance. • Align demand sensing outcomes with customers and commercial teams (CCD/KA) through fact-based discussion and negotiation. • Track demand sensing performance (FA/FB) and identify actions to improve forecast accuracy. Pillar 3: Demand & Supply Reconciliation • Analyze forecast versus demand sensing and review end-to-end stock positions to support customer fulfillment. • Work with commercial teams (CSP/KA) to align on demand adjustments based on supply realities and customer priorities. • Manage customer stock cover in line with the latest agreed demand plan. • Partner with MSO and Supply Planning to improve supply responsiveness through production and DRP adjustments. • Negotiate substitution solutions with customers, manage expectations proactively, and support stock reallocation across customers based on business needs and customer characteristics. Pillar 4: Service Level Analysis • Analyze service level performance by customer and category through daily and weekly deep dives to identify root causes. • Recommend and coordinate improvement actions with stakeholders to strengthen service level performance. Pillar 5: Supply Chain Solutions, Automation & Delivery Excellence • Define and implement supply chain operating solutions by integrating analytics and automation to improve process efficiency and customer value. • Build and scale digital capabilities, including data pipelines, dashboards, and automation tools, to improve visibility, productivity, and decision-making speed. • Lead end-to-end project delivery and manage internal and external stakeholders to ensure on-time, in-full execution and cross-functional alignment. REQUIREMENTS Soft Skills • Strong analytical and logical thinking, with a proactive problem-solving mindset. • Detail-oriented with a high standard of accuracy and thoroughness. • Strong communication and storytelling skills, with the ability to translate data into actionable business insights. • Collaborative team player with strong stakeholder management, influencing, interpersonal, and negotiation skills. • High ownership, accountability, and initiative. • Customer-oriented mindset with a strong focus on service excellence. • Passionate about building strong working relationships across teams and with customers. Professional Skills • Strong knowledge of demand planning and forecasting principles. • Strong understanding of category dynamics, customer experience, and service level management. • Solid understanding of supply chain operations, preferably in Customer Experience (CX) or Customer Service and Logistics (CS&L). • Advanced data analytics capability using tools such as Power BI, Tableau, or equivalent platforms. • Strong business analysis and project management skills, with experience in end-to-end delivery. • Proficiency in Python or R for data manipulation and automation is preferred. Education • Bachelor’s degree in Supply Chain Management, Business Administration, Data Science, or a related field. • 2–3 years of experience working with large business partners in supply chain; FMCG experience is preferred. • Strong command of English, both written and spoken.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.