Mortgage Group Leader II
Overview:
Provide work leadership over a Mortgage unit work team requiring highly specialized knowledge of the products, regulations, policies pertaining to Mortgage products, performing work of a non-routine nature and requiring independent judgment. Perform the most highly specialized duties within the unit. May be responsible for process documentation/improvement, training, facilitating process innovation teams, and/or researching and resolving highly specialized and/or sensitive issues for multiple business lines within Mortgage.
Primary Responsibilities:
- Lead business unit work teams with responsibility for multiple businesses and product lines. Monitor work flow and serve as liaison between unit and management.
- Immediately notifies all necessary parties of irregularities relative to standard mortgage guidelines.
- Perform vendor management with day to day activities and problem resolution.
- Interpret legal and bank documents for internal processing, through analysis of circumstances and documents recommend action steps to management.
- May be responsible for process improvement/ documentation, training, & implementation of initiatives.
- Interact with other department to include Corporate Compliance and Legal in regard to customer issues. Research and resolve complex internal and external customer issues.
- Act as department lead for special project representation including projection, process initiatives. Complete and / or facilitate special projects as assigned by supervisor or manager. Facilitate process innovation teams.
- Maintain databases/spreadsheets and complete daily, weekly, or monthly departmental reporting.
- Document internal processes and determine methods for process improvement.
- Produce departmental procedures and conduct ongoing training to assure compliance.
- Ensure adherence to all regulatory requirements and guidelines.
- Work closely with both Internal and External Customers such as Management Companies, Homeowner Associations, Loan Officers, Processors, Underwriters, etc.
- Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
- Exceptional analytical ability to assess conventional, portfolio and government loan requests based on product, underwriting, and investor guidelines
Scope of Responsibilities:
Works under minimal supervision.
Internal contacts within department or other M&T departments.
External contacts to include attorney, customers, automobile and recreational finance dealers, vendors/outside agencies.
Supervisory/ Managerial Responsibilities:
Train staff, prioritize and delegate daily work to staff.
Education and Experience Required:
A combined total of 4 years of higher education and relevant work experience in a bank operations environment, inclusive of 1 years' work leadership experience.
Education and Experience Preferred:
Bachelor's degree preferred.
- Good PC skills with strong knowledge of Excel, Word, Email Platform and Adobe.
- Proficient with all Retail Requirements, including all state specifics
- Ability to make sound decisions based on information provided.
- Knowledge of Product, Investor and Compliance Requirements.
- Versatility and flexibility working within an ever changing fast paced mortgage environment.
- Adapting to new policies and procedures to improve processes and workflow.
- Ability to function independently within time constraints.
- Excellent verbal and written communication skills.
- Highly organized with the ability to multitask.
- Strong attention to detail.
- Prioritization of daily workload.
- Ability to work in a team environment.
- Strong work ethic, reliable and dependable.