We are looking for an IT Administrator / IT Service Desk Specialist who will provide first-level technical support for our employees, ensure smooth IT operations, and maintain a high level of user satisfaction across the organization. The role combines hands-on infrastructure support with service desk responsibilities.
Key Responsibilities
- Act as the single point of contact (SPOC) for all IT-related issues in office
- Receive, log, and manage service requests via a ticketing system (e.g., Jira)
- Escalate complex issues to higher-level support when necessary
- Ensure compliance with SLA requirements
- Process and validate user access requests
- Prepare and provide equipment to new employees
- Collect and manage equipment from offboarded employees
- Maintain accurate asset inventory (hardware & software)
- Perform diagnostics and minor repairs of office equipment
- Configure and maintain Mac and Windows devices
- Install, configure, and troubleshoot software applications
- Support Google Workspace and other enterprise tools
- Maintain IT security measures (antivirus, firewalls, etc.)
- Document support activities, processes, and procedures
Skills, Knowledge and Expertise
- Minimum 3 years of experience in IT support / service desk
- Experience working with access requests and user provisioning processes
Technical Skills
- Strong knowledge of:
- Windows and macOS
- Basic networking (TCP/IP, routing, switching)
- Experience with:
- Ticketing systems (e.g., Jira)
- Remote support tools (e.g., Chrome Remote Desktop)
- MDM systems (JAMF, ZOHO)
- Google Workspace
- Understanding of:
- Access management processes and request validation
- Basic knowledge of Linux OS
- Familiarity with network equipment (Mikrotik, Cisco, HP Aruba, Ubiquiti is a plus)
- Strong problem-solving and troubleshooting skills
- Excellent verbal communication skills in English
- Customer-oriented mindset with a focus on service quality
- Ability to work independently and prioritize tasks
- TCP/IP stack, including various components such as IP addressing, routing, transport layer protocols (TCP and UDP), and application layer protocols (HTTP, SMTP, FTP, etc.)
- Ethernet protocol and its various standards
- Static and dynamic routing protocols
- Network-level security protocols
- Firewalls and security policies
Conditions & Benefits
- Stable salary, official employment
- Health insurance
- Access to professional counseling services including psychological, financial, and legal support.
- Discount club membership
- Diverse internal training programs
- Partially or fully paid additional training courses
- All necessary work equipment