Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Hostess, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special
- Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
- Serve with efficiency and care: Take food and beverage orders, enter them into the point-of-sale system, and deliver completed orders promptly – attention to detail is key!
- Manage the food service station: Make sure the food service station is always fully stocked, clean, and organized
- Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being
As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
Meet and greet guests as they arrive, check whether they have reservation and special request, offer choice of seating, then escort them to their table and present menu.
Read, maintain, and make daily entries in the reservation system to coordinate communication between shifts and management.
Maintain proper set-up of dining room according to the reservations, table plan and lay-out.
Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
Has a good knowledge of the restaurant's sitting arrangements
Manage guest queries in a friendly, timely, and efficient manner
Ensure knowledge of menu and all products
Follow correct reporting procedures if faced with issues
Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
Comply with hotel security, fire regulations and all health and safety legislation
Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins.