Director, APEX Integration Deal Lead

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Director, APEX Integration Deal LeadFull-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: Flexible or RemoteCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.  Job DescriptionAbout the RoleWe're seeking a Director-level Integration Deal Lead to own the commercial and operational coordination of ServiceNow's most strategic acquisitions and transformative initiatives. This role sits within the APEX Integration Management Office (IMO) and is accountable for aligning stakeholders, managing integration economics, driving close readiness, and ensuring seamless post-close execution across multiple concurrent integrations, primarily within Product and Engineering, while also ensuring cross-functional alignment and overall business success.Primary ResponsibilitiesOwn deal coordination and executive alignment across integration leadership, finance, product, and business unit teams, translating strategy into executable workstreams.Manage integration financial planning and P&L targets, including reconciling headcount plans, tracking FY26/FY27 financial commitments, and escalating variances to leadership.Drive close readiness across eight or more workstreams, coordinating Employee Day 1 operations, IT integration, systems readiness, communications, and team logistics.Partner with internal teams and acquisition stakeholders to identify, assess, and resolve integration risks and blockers in real time.Build and maintain integration issue registers and status reporting, including executive briefings, biweekly updates, and escalation management.Partner closely with Digital Technology (DT) teams on onboarding logistics for large new-hire cohorts, including buddy programs, access provisioning, shared services coordination, and integration planning.Establish operating cadences and governance frameworks, including weekly operational reviews, Steering Committee (SteerCo) meetings, and escalation protocols with clearly defined decision rights and purposeful participation. QualificationsWhat you need to succeed in this role10+ years of experience leading large-scale mergers and acquisitions (M&A), integrations, or transformative programs with P&L accountability.Demonstrated ability to manage and influence stakeholders across executive leadership, business units, finance, and operations without direct reporting authority.Proven track record of translating strategy into execution, managing dependencies, and delivering results in complex environments.Experience with financial planning, workforce planning, and P&L reconciliation.Ability to thrive in ambiguous and rapidly changing environments, make informed decisions with incomplete information, and adapt as priorities evolve.Clear, direct communication style with a preference for authentic, straightforward engagement over excessive corporate terminology.Preferred QualificationsExperience with software or SaaS acquisitions.Background in program management, IT operations, enterprise integration, or related disciplines.For positions in this location, we offer a base pay of $180,200 - $315,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the...