Head of Installed Base - Europe West

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Head of Installed Base - Europe WestFull-timeCompany DescriptionIFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.Job DescriptionThe role:Join IFS and lead a high-performing, inclusive team where your ideas, leadership, and drive will shape long-term customer success and growth across Europe West.This is a newly created senior leadership position and a significant opportunity to shape how IFS grows revenue from its existing customer base across Europe West.As Head of Installed Base covering the UK, Ireland, and Benelux, you will lead the end-to-end commercial strategy and execution for the Installed Base (IB) segment - driving retention, expansion, and renewal across established enterprise customers.You will lead a team of three direct reports - two IB Sales Directors and one Digital Sales Manager - with collective accountability for growing Software License, AI, Cloud Subscription, and Premium Engagement Services revenue. Operating across multiple markets and cultures, this is a high-impact role for a commercially driven leader who can inspire others, bring gravitas in senior engagements, and translate customer relationships into sustainable, long-term growth.Key ResponsibilitiesTeam Leadership & PerformanceLead, coach, and develop two IB Sales Directors and one Digital Sales Manager, creating a high-performance, inclusive, and target-focused team environment.Take ownership of recruiting, onboarding, and developing talent within the IB function.Set clear expectations, actively support performance, and foster a culture of accountability, growth, and recognition.Partner with Academy and HR to strengthen team capability and proactively address development needs.Create the conditions for the team to consistently perform strongly and grow IB revenue year on year.Commercial Strategy & Revenue GrowthDrive delivery of the IB segment revenue target across the UK, Ireland, and Benelux.Define and execute a balanced installed base growth strategy, combining short-term pipeline with long-term account development.Maintain a clear view of opportunity areas across the customer base and...