Head of Field Services

Back to jobsHead of Field ServicesNew York, New York, United States, San Francisco, California, United StatesApplyAbout InstaLILY InstaLILY is an AI products and infrastructure company that puts execution at the frontier of enterprise AI. That work begins with Lily™, the world's first AI Forward Deployed Engineer, which learns how a business works, builds the software it needs, and goes live in days. It does not leave when the work ships; it stays and keeps the software working as the business changes. Lily runs wherever the work happens, in the cloud, on-premise, or at the edge, through InstaLILY's Small Data Center, built with NVIDIA technology. Founded in 2023 by Amit Shah and Sumantro Das, InstaLILY has raised nearly $100 million from Energize Capital, Insight Partners, and Home Depot Ventures. Headquartered in New York, with offices in San Francisco, London, and Toronto, InstaLILY serves leading companies across construction, industrial distribution, logistics, healthcare, and other operationally intensive industries. Learn more at https://instalily.ai/. The Traction Revenue grew 5x over the past year, and Lily has driven over $200M in new annual sales for a single customer. We serve some of the largest operators in our industries, including SRS Distribution (part of The Home Depot family), United Rentals, and Henry Schein, and we work closely with the Google DeepMind and NVIDIA ecosystems. How We Work We work in small teams with real ownership: clear problems, direct access to the customers whose work you're changing, and room to ship. Your code runs in live production systems inside billion-dollar operations, so you see your impact directly. People who do well here want that proximity to the work. We're growing fast, and the people who join now shape what this company becomes. Everything runs on three principles: Customers, Culture, and Code.The Role: Scale the Nucleus We have the foundation—anchor logos and proven use cases are already in place. Now, we need the leader to build the rest. This isn’t a “cold start” role. It’s an invitation for a mid-to-late career operator to act as the “CEO” of our Field Services business unit—trading corporate bureaucracy for the autonomy to scale a proven product-market fit. You will own the vertical strategy and high-level relationships, reporting directly to the COO. What You’ll Do Grow the Vertical: Leverage our existing anchor accounts to land the next wave of major logos. You know how to turn a successful pilot into a multi-million dollar rollout. Build the Playbook: Create a repeatable sales and operations motion for Field Services. You’re building the machine that we will eventually scale a dedicated team around. Industry Voice: Act as the bridge between our customers and our product team. You’ll ensure our AI is built to handle the specific operational hurdles unique to Field Services. Own the Outcomes: From strategy to execution, you are the person responsible for the success of this vertical. What You’ll Need 8–12+ Years in Field Services: You have deep roots in field services (commercial HVAC, mechanical contracting, or service operations) and know how these companies actually move. A “Scaler” Mindset: You’ve taken a successful concept and made it bigger before. You’re comfortable moving fast and building systems as you go. Executive Presence: You can walk into a C-suite and command the room. You speak the language of the industry fluently. AI-Native Thinking: You recognize that autonomous agents are the future of the physical economy and you want to lead that shift. Why InstaLILY? Real Traction: You aren’t starting from zero. The product works and the customers are already live. True Sovereignty: This is your business unit. You have the autonomy of a founder with the institutional backing of a top-tier AI startup. High-Execution Culture: We’re a sharp, low-ego team that prioritizes doing the work over talking about it. Direct Impact: You’ll work alongside the CEO and...