This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Support Engineer, SAP Basis based in the United States.
This remote opportunity is designed for an experienced SAP Basis professional who excels at solving complex enterprise technology challenges.
The role focuses on providing expert-level support for mission-critical SAP environments and helping organizations maintain reliable business operations.
You will work closely with global clients, diagnosing technical issues, delivering solutions, and advising on best practices.
The position offers the opportunity to apply deep SAP expertise across diverse environments while contributing to continuous service improvement.
You will collaborate with skilled technical teams in a virtual environment focused on customer success and innovation.
This role is ideal for a highly analytical engineer who enjoys troubleshooting, consulting, and making a direct impact on enterprise systems.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Support Engineer, SAP Basis based in the United States.
This remote opportunity is designed for an experienced SAP Basis professional who excels at solving complex enterprise technology challenges.
The role focuses on providing expert-level support for mission-critical SAP environments and helping organizations maintain reliable business operations.
You will work closely with global clients, diagnosing technical issues, delivering solutions, and advising on best practices.
The position offers the opportunity to apply deep SAP expertise across diverse environments while contributing to continuous service improvement.
You will collaborate with skilled technical teams in a virtual environment focused on customer success and innovation.
This role is ideal for a highly analytical engineer who enjoys troubleshooting, consulting, and making a direct impact on enterprise systems.
Accountabilities:
- Troubleshoot and resolve complex SAP issues using advanced knowledge of SAP applications, architecture, and technology.
- Provide remote technical support and guidance across SAP modules, including issue analysis, solution development, and knowledge sharing.
- Work directly with clients to understand business needs, support operational changes, and deliver a high-quality customer experience.
- Assist with SAP customizations, implementations, upgrades, and best practice recommendations.
- Develop break fixes, scripts, and technical solutions to identify, analyze, and correct system or data issues.
- Manage assigned customer accounts as a technical and functional advisor.
- Provide hands-on assistance through remote connectivity, testing environments, and specialized support tools.
- Contribute to a global support organization operating in a 24/7 environment, including occasional flexible hours, evenings, weekends, or holidays when required.
- Collaborate with virtual teams to share expertise, improve support processes, and enhance client outcomes.
- Contribute to the development of knowledge resources, diagnostic tools, and innovative support methodologies.
- 10+ years of relevant SAP experience, particularly in SAP Basis.
- Bachelor’s degree in Computer Science, technology-related field, or equivalent professional experience.
- Strong experience administering SAP environments and supporting enterprise applications.
- Hands-on experience with at least two operating systems such as Linux, Solaris, AIX, HP-UX, or Windows.
- Experience working with databases including Oracle, MS-SQL, DB2, Sybase, and/or SAP HANA.
- Deep expertise in SAP HANA architecture, installation, upgrades, performance tuning, landscape design, and system migrations.
- Experience with SLT installation and technical configuration.
- Knowledge of database sizing and performance optimization.
- Experience supporting SAP S/4HANA environments, including implementation, configuration, and administration.
- Strong understanding of SAP architecture, maintenance processes, patching, and customization methodologies.
- Proven experience solving complex technical issues across multiple SAP modules.
- SAP certifications are preferred.
- Strong analytical, logical problem-solving, and troubleshooting skills.
- Excellent communication, presentation, and client relationship management abilities.
- Ability to work independently and effectively in a remote, virtual environment.
- Professional fluency in English; additional language skills are a plus.
- Ability to remain calm and professional when handling high-pressure technical situations.
- Competitive salary range of $128,000 to $160,000 depending on skills and experience.
- Fully remote work opportunity within the United States.
- Medical, dental, and vision insurance coverage.
- Disability insurance.
- Paid parental leave.
- 401(k) program.
- Generous paid time off (PTO).
- Opportunity to work with global enterprise clients and complex technology environments.
- Career development opportunities and continuous learning support.
- Collaborative culture focused on innovation, professional growth, and meaningful impact.
As a Sr. Support Engineer, SAP Basis, you will provide advanced remote support for complex SAP environments, acting as a trusted technical advisor for enterprise clients. You will diagnose critical issues, develop solutions, and collaborate with customers and internal teams to ensure reliable system performance and exceptional service delivery.
Requirements:
The ideal candidate is a senior SAP professional with extensive experience supporting complex enterprise environments. You should have strong technical expertise in SAP Basis, excellent troubleshooting capabilities, and the ability to communicate effectively with clients and technical teams.