We’re seeking a future team member for the role of Vice President, OPS Client Service to join our Custody team. This role is located in Lake Mary, Florida ( 4 days in office expectation).
In this role, you’ll make an impact in the following ways:
- Lead the Custody Client Operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
- Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
- Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
To be successful in this role, we’re seeking the following:
- To be successful in this role, we’re seeking the following:
- Bachelor’s degree in Business Administration, Finance, or a related field.
- Typically 4-7 years of experience and 0-1 years of management experience. Experience in an operational area and/or client services is preferred.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Effective communication and interpersonal skills for client interaction and collaboration across teams.