At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
We are seeking a strategic and results-oriented Director of Virtual Payment Sales to lead a high-performing team of Merchant Payment Services Virtual Payment Specialists
Key Responsibilities
- Lead, coach, and develop a team of virtual sellers responsible for inbound lead conversion and proactive outbound prospecting
- Drive disciplined pipeline management, SLA adherence, and sales activity tracking within CRM tools (e.g., Salesforce)
- Establish and execute hub-based sales strategies that maximize conversion, speed to lead, and productivity per seller
- Develop and monitor revenue, volume, and market share goals aligned to merchant acquiring objectives
- Partner cross-functionally to ensure seamless lead routing, onboarding, and client experience
- Leverage data and reporting to optimize sales performance, conversion rates, and funnel health
- Ensure timely follow-up with leads and referrals, reinforcing a rapid-response engagement model
- Identify trends in customer needs, digital behavior, and competitor offerings to continuously refine strategy
- Build a strong, performance-driven culture focused on accountability, coaching, and results
- Oversee budget, staffing, and resource planning to support scalable growth
- Develop relationships with internal partners and external industry stakeholders as needed
Location Requirement
- Role is based in Atlanta, GA, supporting a centralized hub of virtual sales professionals
Basic Qualifications
- - Bachelor’s degree, or equivalent work experience
- - Typically eight to 10 years of relevant experience
Preferred Skills/Experience
- Direct experience leading inside sales, virtual sales, or contact center-based teams
- Typically, 8–10 years of relevant sales and/or sales leadership experience
- Strong knowledge of merchant acquiring and payment solutions
- Proven success managing teams focused on high-volume inbound/outbound sales motions
- Advanced proficiency with CRM platforms (e.g., Salesforce) and sales productivity tools
- Demonstrated ability to drive pipeline discipline, conversion improvement, and activity-based performance management
- Strong analytical mindset with experience using data to drive decisions and improve outcomes
- Excellent coaching and leadership skills, with a track record of building high-performing, metrics-driven teams
- Effective verbal and written communication skills, particularly in virtual engagement environments
- Strong understanding of banking products/services, operations, and evolving payment trends
- Ability to make independent, data-driven decisions in a fast-paced environment
Location Expectations
This role offers a hybrid/flexible schedule, with an expectation of 3 or more days per week in office and flexibility to work remotely on remaining days
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $118,170.00 - 144,430.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.