Airline Passenger Assistant

The Airline Passenger Assistant, or Wheelchair Agent, provides essential services for passengers needing wheelchair assistance. This role is highly customer service-focused, and tipping is both allowed and customary. Must be able to speak English as you will be communicating with passengers. Full time shift, must be able to work on weekends if part of schedule. Starting pay $14.75 + tips. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1 

• Follow safety precautions at all times while transporting passengers 
• Positive interpersonal interaction with passengers 
• Comply with all client and/or site security requirements and processes 
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds 
• Assist passengers with baggage retrieval and transport, if necessary 
• Coordinate assignments with dispatchers and gate Agents, if necessary 
• Complete thorough Incident Reports 

Required:
• Must be 18 years of age or older 
• No high school diploma, GED or college degree required 
• No experience required and on the job training provided

Preferred:
• One (1) year of customer service experience preferred