Customer Service Supervisor

Title:

Customer Service Supervisor

Belong, Connect, Grow, with KBR!

Program Summary

KBR supports the operational needs of U.S. armed forces at Morón Air Base in Spain and several bases in Turkey. Our services ensure smooth operations, allowing Air Force and government personnel to focus on their missions. We provide program management, civil engineering, morale, welfare, and recreation support, among other essential services. Awarded by the Air Force Installation Contracting Center, our contract spans a five-year base period with three one-year options, reflecting our commitment to excellence and operational support.

Job Summary

Serves as the installation’s focal point for supply customer feedback, responding to customer logistics concerns, and proactively anticipating problems that could stand in the way of base units fulfilling their mission.  Monitors the overall interface between base maintenance operations and the materiel management system.  Provides guidance and instruction to base work centers on the proper utilization of supply management systems and products.  Performs all necessary document control, research, and base-level records maintenance functions to ensure transaction accuracy and system integrity.

Roles and Responsibilities

• Coordinates with Resource Advisors and creates, modifies, and deletes organizational supply accounts in ILS-S and ELMS
• Audits customers supply accounts to identify discrepancies and ensure adherence to financial and inventory regulations
• Tracks, processes, and provides status on customer backorders by interfacing with enterprise partners at 635 and 735 SCOGs
• Monitors supply listings to ensure priority orders are processed rapidly to keep aircraft and defense systems operational
• Supports customers during degraded operations with manual accounting recovery procedures to keep operational readiness
• Acts as authority for document control through daily transaction audits ensuring signed documents match computer records
• Maintains Custodian Authorization/Custody Receipt Listing files.  Ensures units order equipment according to authorizations
• Manages internal transfer of equipment between base units and coordinates disposition of obsolete or excess equipment
• Coordinates and tracks communications security (COMSEC) items, which are subject to stringent national security controls
• Accounts for and updates deployment-ready War Reserve Materiel assets to support wartime taskings.  Tracks Capital Assets
• Performs as the liaison between the base customers and logistics function. 

Basic Qualifications

• Shall meet the qualifications of AFSC 2S071, Supply Management Craftsman, as defined in AFI 36-2101
• Shall have two years of experience in base supply customer service
• Shall possess a high school diploma or equivalent
• Shall be proficient with ordering equipment, parts, and supplies
• Mastery of the Integrated Logistics System-Supply (ILS-S) and related database products FEDLOG, WEBFLIS, and ELMS
• Knowledge of Air Force Materiel Management publications, specifically DAFMAN 23-300 and ILS-S User’s Manual
• Experience preparing reports, tracking metrics, and identifying process improvements
• Ability to train and mentor while ensuring compliance with policies and procedures
• Knowledge of workplace safety procedures and material handling practices
• Proficiency with Microsoft Office applications

Preferred Qualifications

• Associate’s or Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field
• Three to five years of progressively responsible experience in supply, logistics, warehouse, or inventory management
• Knowledge of quality assurance, property accountability, and asset management practices
• Knowledge of military or commercial supply regulations and procurement procedures

KBR Benefits

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture.  These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company.  That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together. 

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.