Sea Logistics Customer Care Specialist

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

‎

The Sea Logistics Customer Care Specialist plays a key role in supporting customers by providing accurate information, addressing inquiries, and resolving concerns. This position is responsible for delivering exceptional service to both internal and external customers. In addition, the specialist manages an assigned portfolio of customer accounts as the account owner, building strong customer relationships, driving engagement, and supporting the successful execution of sea freight export operations.

How you create impact

• Establish and strengthen relationships with customer contacts through daily interactions, regular visits, and proactive guidance to ensure customer satisfaction.
• Ensure the achievement of financial targets and alignment with organizational objectives.
• Maintain detailed records of all customer interactions and activities.
• Monitor the financial performance of each account and maximize individual gross profit.
• Ensure timely pricing responses and manage quotations end-to-end.
• Coordinate and monitor sea freight export shipments, ensuring a seamless and efficient customer experience.

What we would like you to bring

• 1-2 years of experience in freight forwarding, preferably within sea logistics with a focus on export operations.
• Knowledge of financial analysis and decision-making.
• Experience managing customer relationships and coordinating international shipments.
• Advanced English proficiency, both written and spoken.

What's in it for you

Are you passionate about logistics and customer service? At Kuehne+Nagel, being part of the Sea Logistics Customer Care team means much more than coordinating sea freight exports. It means helping essential products reach their destinations, enabling global trade, and ensuring every customer receives exceptional service. We are looking for professionals who are proactive, solution-oriented, strong communicators, and collaborative team players, eager to grow in a global, stable, and impactful environment. Your career here is more than you imagine.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.