The Tele Strategic Expansion Manager leverages inside sales skill to retain and grow prioritized customers. This position is responsible for proactively reaching out to customers to uncover CV growth opportunities, treat the customer and grow customer spend.
Planning (10 – 20% of time)
- Own portfolio of large, high potential accounts, identify account information and track opportunity development in CRM database; no self-prospecting
Portfolio management (10 – 20% of time)
- Answer customer inquiries and bring in technical sales and product specialists to support technical implementation
Client solution (20 – 30% of time)
- Develop account specific value proposition, identify key steps (strategy and tactics) to meet short and long-term objectives
- Use consultative selling skills to build trust and develop long-term partnerships
Business development (10 – 20% of time)
- Identify key client opportunities and handle client escalations, as needed
- Uncover growth opportunities, treat identified customers and achieve growth targets
Negotiate and close (20 – 30% of time)
- Navigate the sales cycle with appropriate follow ups to realize new incremental CV from identified opportunities
- Partner closely with Early Tenure team to ramp spend for new corporate products and partner with specialized sales team for product cross-sell (AP Automation)
Compliance (100% of time)
- Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
Consultative selling
- Effectively identifies client needs to configure solutions that address client requirements and deliver value
Pipeline Management
- Ensuring appropriate follow up actions are taking place to move the sale cycle forward
Closing
- Overcomes objections and resistance to proposed solutions with key client decision makers
Influence & persuasion
- Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services
Demonstrating value
- Proactively and consistently demonstrates the value of partnering with American Express
Results focus
- Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
Market, industry, & product knowledge
- Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
Attributes Preferred
- High learning agility
- Intellectually curious
- Collaborative and growth mindset
- Personal accountability
- Compliance focused
Experience
- Bachelor's degree preferred
- Sales experience, 3 – 5 years minimum required
- Experience in a cold-calling environment a plus
- Experience in a highly-regulated industry highly preferred
- B2B experience preferred
- Experience using AI tools or technologies preferred
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.