Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.As a Senior Product Delivery Associate in Merchant Services, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
Job responsibilities
Job responsibilities
- Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
- Collaborate with Business Control Managers, Legal, Product, and Finance to resolve risk‑related issues and embed controls that scale
- Oversee Action Plans (APs), audits, and change initiatives; ensure timely remediation, durable fixes, and evidence of control effectiveness
- Triage broken processes, lead root‑cause analysis, and assume ownership of APs where needed to drive closure and sustainability. Execute monitoring controls, track and escalate risk issues, and ensure alignment with firmwide policies and standards
- Advise and coach product owners on control frameworks, risk identification, and preventive monitoring throughout the product lifecycle
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated performance in either product management or relevant domain area
- Experience executing operational management and change readiness activities
- Experience in product deployment processes
- Advanced PowerPoint proficiency with the ability to create executive-level presentations, visual narratives, and concise materials for senior leadership
- Strong problem-solving skills with the ability to identify issues, determine root causes, and implement effective solutions with minimal supervision
- Exceptional communication, storytelling, and stakeholder management skills, with a demonstrated ability to influence senior leaders, build consensus, and drive cross-functional alignment
- Thrives in ambiguous and dynamic environments, effectively balancing competing priorities while independently developing practical, scalable, and sustainable solutions
- Strong attention to detail with a commitment to accuracy, quality, and execution excellence
- Developed knowledge of the product development life cycle
- Bachelor’s or master’s in information sciences, risk management analytics, computer science, or a related business or quantitative field
- Proven track record delivering leading large, high‑impact projects from concept to implementation