Scrum Master - Advisor I

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Scrum Master - Advisor I

About your role:

Lead Agile delivery and business analysis activities for product and process initiatives that support business goals. Partner with product owners, stakeholders, developers, and user experience teams to define requirements, manage the backlog, and improve delivery practices. This role matters by helping teams deliver clear, valuable, and high-quality outcomes through disciplined Scrum execution and structured business analysis.

What you'll do:

• Facilitate Scrum ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Coach team members and stakeholders on Scrum, Kanban, and Agile delivery practices to improve planning, execution, and continuous improvement.
• Remove delivery impediments, escalate risks when needed, and help the team maintain progress against sprint commitments.
• Partner with stakeholders to gather, analyze, and document business requirements, user stories, and acceptance criteria.
• Refine and manage the product backlog to align priorities, business objectives, and delivery timelines.
• Clarify functional requirements for development teams and support solution decisions through gap analysis, process analysis, and impact assessment.
• Track and report sprint progress, team velocity, delivery metrics, and requirement status to stakeholders.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 5+ years of experience in business analysis, Scrum Master work, or Agile project delivery within a technology or product environment.
• 5+ years of experience facilitating Agile ceremonies and applying Scrum, Kanban, or Scaled Agile Framework (SAFe) practices across cross-functional teams.
• 5+ years of experience gathering business requirements, writing user stories, defining acceptance criteria, and maintaining product backlogs.
• Experience using Jira, Confluence, or similar Agile lifecycle management and documentation tools.
• Experience translating business requirements into functional or technical specifications and workflows.
• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Agilist, Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), or equivalent certification-based experience.
• Bachelor's degree in business, information technology, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience with process modeling, data analysis, and reporting tools.
• Experience supporting user experience and user interface requirements with design and product teams.
• Experience in financial services, payments, or regulated technology environments.

Important info about this role:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• We’re better together! This role is fully on-site.
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.

#LI-IH1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.