Swoopd

Payment Operations Intern

Jeeves·Lever
Mexico CityInternPosted Jul 8, 2026
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Core Responsibilities Transaction & Settlement Work
  • Monitor and reconcile daily payment transactions
  • Investigate discrepancies between expected and actual transactions
  • Track settlement flows and timing across payment processors (Stripe, ACH, wire, etc.)
Operational Support
  • Triage payment-related customer issues (failed charges, reversals, refunds)
  • Document procedures and escalation paths
  • Create runbooks for common scenarios
Data & Analysis
  • Pull and analyze transaction data to spot trends or anomalies
  • Build simple dashboards or reports on payment metrics
  • Support fraud detection and chargeback investigations
Process Improvement
  • Identify bottlenecks in payment workflows
  • Test and document new payment methods or integrations
  • Assist with compliance and audit preparation (PCI DSS, SOC 2, etc.)
Core Responsibilities Transaction & Settlement Work
  • Monitor and reconcile daily payment transactions
  • Investigate discrepancies between expected and actual transactions
  • Track settlement flows and timing across payment processors (Stripe, ACH, wire, etc.)
Operational Support
  • Triage payment-related customer issues (failed charges, reversals, refunds)
  • Document procedures and escalation paths
  • Create runbooks for common scenarios
Data & Analysis
  • Pull and analyze transaction data to spot trends or anomalies
  • Build simple dashboards or reports on payment metrics
  • Support fraud detection and chargeback investigations
Process Improvement
  • Identify bottlenecks in payment workflows
  • Test and document new payment methods or integrations
  • Assist with compliance and audit preparation (PCI DSS, SOC 2, etc.)

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