Operations Manager, Mental Health Evaluations

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra Health is looking for a Manager for the Mental Health Evaluations team, which supports our customers and their employees pursuing mental health leave (short-term disability, intermittent leave, workplace accommodations) or employer-initiated mental health evaluation services. 

The ideal candidate is a clinically-trained operations manager adept at managing day to day operations of a clinic and ensuring the delivery of high quality care. They are also a strategic thinker, able to use next generation tools to improve the efficiency and effectiveness of their team’s work. We are looking for a candidate who excels in a high paced environment, a strong communicator, and able to effectively collaborate with internal and external stakeholders.

The ideal candidate is experienced in:

• Operational management in a clinical environment, managing a team who directly supports clinicians and patients  

• Case Management in a clinical setting 

• Collaborating effectively with internal and external stakeholders, including clinical specialists and senior leaders 

• Analyzing data to identify issues, monitor progress/trends, and inform decision making

• Using technology to improve the efficiency of clinical support processes

About the Role

Lyra Health is looking for a Manager for the Mental Health Evaluations team, which supports our customers and their employees pursuing mental health leave (short-term disability, intermittent leave, workplace accommodations) or employer-initiated mental health evaluation services. 

The ideal candidate is a clinically-trained operations manager adept at managing day to day operations of a clinic and ensuring the delivery of high quality care. They are also a strategic thinker, able to use next generation tools to improve the efficiency and effectiveness of their team’s work. We are looking for a candidate who excels in a high paced environment, a strong communicator, and able to effectively collaborate with internal and external stakeholders.

The ideal candidate is experienced in:

• Operational management in a clinical environment, managing a team who directly supports clinicians and patients  

• Case Management in a clinical setting 

• Collaborating effectively with internal and external stakeholders, including clinical specialists and senior leaders 

• Analyzing data to identify issues, monitor progress/trends, and inform decision making

• Using technology to improve the efficiency of clinical support processes

Responsibilities:

• Manage a team of 6+ 

• Serve as the primary operations day-to-day point of contact and liaison for the 

• clinical team 

• Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement.

• Implement and manage quality assurance metrics that align with best practices, SLAs, etc. 

• Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise  

• Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making

• Support headcount planning and forecasting based on projected business needs and evolving program demands

• Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes

• Represent Lyra in engagement with external behavioral health organizations and customers

Qualifications:

• 8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment, managing a team

• Clinical training preferred but not required (e.g., Masters in Social Work, Registered Nurse)

• Highly organized self-starter; able to quickly diagnose an issue and independently work toward a sustainable solution 

• Strong project and team management skills 

• Passion for transforming mental health through technology with a human touch

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."