Administrative Assistant - Field Operations and Customer Support

Skip To Job Description We’re not just commanding and controlling vessels. We’re plotting the future course of a critical $436B industry. Sea Machines is the leader in pioneering advanced perception and autonomous command and control systems for the marine and maritime industries. As a fast-growing technology startup, Sea Machines is applying practical AI and machine learning to develop systems that increase the safety, efficiency and performance of ships, workboats and commercial passenger vessels. OUR VALUES Integrity Respect Curiosity Agility Discourse Determination Excellence Fun Administrative Assistant – Field Operations and Customer Support Boston, MA Full Time Entry Level Share Sea Machines Robotics Sea Machines is a fast-growing startup specializing in autonomous technology for marine vessels. The world’s oceans convey 90% of global commerce. We’re applying practical A.I. to disrupt the massive marine and maritime transportation market. Our tech provides ships and workboats the intelligence to operate autonomously and remotely, and which increases safety for maritime crews, and radically improves operator productivity.www.sea-machines.com Job SummaryThe Administrative Assistant – Field Operations and Customer Support provides essential administrative and operational support to our global Field Operations team and our customers. This role serves as a coordination hub between field engineers, operations, leadership, vessel partners, and internal stakeholders to ensure accurate scheduling, documentation, compliance, and communication across all deployments. The ideal candidate is detail-oriented, highly organized, and comfortable supporting technical teams operating in dynamic, safety-critical environments.  This individual will also play an important role in maintaining and administering our Monday.com workflows and operational systems to ensure they remain accurate, effective, and actionable across the organization.Key ResponsibilitiesTechnical Field Operations SupportProvide administrative support to V Field Operations Team. Coordinate calendars, meetings, domestic and international travel, and deployment logistics for field engineers and technical staff.Support scheduling and tracking of vessel mobilizations, sea trials, offshore deployments, and maintenance activitiesAssist with onboarding and offboarding of field engineers, including system access, credentials, and equipment coordination.Project & Continuous Improvement SupportSupport special projects, process improvements, and system implementations related to field services operations and customer success.Assist with coordination of technical trainings, workshops, and field team meetingsProvide general administrative support as needed in support of a growing, global technical organization.Organize and prioritize customer needs and coordinate with engineering, field and sales teams to drive timely, effective solutions and improve the customer experience.Qualifications and Skills Required3+ years of administrative or operations support experience, preferably in technical, maritime, offshore, construction, manufacturing, or field service environmentsStrong organizational and multitasking skills with high attention to detailProficiency in Microsoft Office or Google Workspace; comfort working in shared document environmentsStrong written and verbal communication skills, including with technical and international stakeholdersAbility to manage priorities in a fast-paced, operationally complex environmentExperience in document management, file management, and contract management.Proficiency with Monday.comExperience supporting global teams and international deployments preferredExposure to ERP, field service management, asset tracking, or logistics systems preferredAssociates degree or equivalent experience preferred Proactive, detail-oriented, and solutions-focusedComfortable...