Service Specialist
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
We are seeking a professional and customer service focused Lead Service Specialist to join the Opensity team working at our client's office. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team.
Essential Job Responsibilities
- Switchboard operator for roughly ½ of Clients offices (rough average of 50 calls per day);
- Workflow coordination, this individual will review incoming emails to the general mailbox and either create work tickets in OSC as applicable or flag the emails for processing by the appropriate service area;
- Receiving desk, this individual will check in all incoming accountable items (FedEx, UPS, Amazon, DHL, USPS Certified, Priority, Express, etc.);
- Monitor the OSC queue to ensure deadlines for requested work are not being missed and if something is coming close to deadline, they would inform the Site Supervisor or Site Manager so that action can be taken to remedy the situation.
- Perform driving courier runs as needed. Parking in the building is paid for by the firm. General area of service is the Tri-state area of Ohio, Kentucky and Indiana. Mileage is reimbursed at the current federal reimbursement rate by the firm;
- Fax routing through the firm's digital fax intake system and sending paper faxes with our manual fax machine;
- Client facing often first point of contact when clients visit the Opensity Service Center throughout the duration of the day, professional demeanor is a must.
Qualifications & Requirements
- High School Diploma or GED
- 1+ work experience in a customer services field
- Ability to multitask with attention to detail
- Ability to resolve issues with professionalism and tact
- Ability to lift or move 40 lbs. or greater
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
- Ability to walk, bend, kneel, stand or sit for an extended period of time
The Compensation range for this role is up to 18.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Opensity is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.