AI-Native Business Analyst

OperAI-Native Business AnalystAntwerp, Belgium (hybrid)EmployeeBusiness AnalystAbout OperOper, a European Fintech company, is a leader in cloud-based digital mortgage software. We provide personalized journeys for borrowers and lenders. Oper's technology streamlines the mortgage application process, eliminates paperwork, and increases transparency.The fastest growing part of our business is Herman, our AI agent for mortgage origination. Herman reads documents, checks them, and works a credit file the way an analyst would, inside the regulated workflow of a real bank. It runs on sovereign EU infrastructure, because our clients cannot send mortgage data anywhere else. Phase by phase, it automates more of the origination process: first employed borrowers, then the self-employed, and onward. This is not a chatbot bolted onto old software. It is agentic software doing real work in a regulated environment.A passionate and engaging team of around 30 stellar Fintech operators works vigorously to transform European mortgages by enhancing efficiency and alleviating borrower anxiety. Backed by Bessemer Venture Partners and Motive Ventures, we have raised EUR 14 million, placing Oper at the forefront of revolutionizing mortgages in Europe. Oper currently has offices in Zürich, Switzerland, and Antwerp, Belgium.Your MissionWe are looking for an AI-Native Business Analyst to join our Customer Success team.You will work with one of our biggest clients owning the delivery work that turns their business needs into a configured, live Oper platform. As we continue to grow, you will expand into a broader portfolio of lenders, becoming the trusted delivery partner who guides them from kickoff to value.This is a role for someone who genuinely enjoys structuring messy problems, sitting in a workshop with bankers and product owners, and translating what they hear into something concrete the engineering team can build and the customer can run. It is also a role for someone who is AI-native, who uses modern AI tooling as a core part of how they think, write, and ship.TasksCapture and structure customer requirementsYou will be the bridge between what the customer wants and what Oper delivers.Run discovery workshops with business and IT stakeholders at our customersCapture functional and business requirements in clear, well-structured documentationMap requirements to Oper's product: identify what works out-of-the-box, what needs configuration, and what genuinely needs engineeringTranslate business needs into user stories and functional specifications the squad can act onManage stakeholder expectations throughout the project lifecycleAnalyze integration pointsOur customers run on complex banking stacks. You will figure out how Oper plugs in cleanly.Review technical API documentation from core banking systems, CRMs, and online banking platformsWork with Oper engineering to identify and define integration pointsDocument data flows, contracts, and edge cases so nothing surprises us at go-liveMake smart, pragmatic recommendations on what to integrate now vs. laterConfigure workflows and deliver valueYou will own the hands-on configuration work that makes Oper work for each customer.Configure mortgage products, business rules, and customer journeys inside the Oper platformValidate that configurations match the agreed scope and pass acceptance testingLead training sessions for end users and customer championsStay close to the customer through go-live and early adoption, then hand over cleanly to the Customer Success teamWork AI-nativeWe expect you to use modern AI tooling as a real lever, not a curiosity.Use AI tools to scaffold documentation, draft specs, summarize workshops, and accelerate analysis, automate processes,…Identify where AI compounds your work and where it does not, and design your workflow accordinglyHelp us push the bar on what an AI-native delivery function looks like at OperRequirementsWe are looking for someone with a consulting background...