The future is what we make it.
When you join Honeywell, you become a member of our team of problem solvers, innovators, futurists, and be one of those who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings and safe, and even making it possible to breathe on Mars.
Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries
As a Technical Support Manager at Honeywell, you will be responsible for managing the Enterprise Mobility Technical Support team. Responsible for Technical Support teams to create a memorable Customer Experience, making it easy through People, Process and Tools.
You will report directly to our Director Technical Support, and you’ll work out of our Bucharest location on a hybrid work schedule.
Responsibilities:
- Overall Responsible for Technical Support Operations, maintain the expected KPI results.
- Being the Technical Support focal point for a GBE and relationship across GBEs and Functions.
- Define and ensure the right Capacity and Utilization for Technical Support teams.
- Ensure deliverables and key milestones are achieved resulting in the expected outcome. Proactively develops solutions to attain short term and long-term Technical Support strategic objectives. Intentional about anticipating Technical Support opportunities and risks followed by taking action to address.
- Responsible in implementing and maintaining HOS in the team under supervision.
- Deploy Support Platform and Digital Self Service Adoption.
- Responsible to decrease the Customer Touchpoint through standardization, digitization and ensure World Class communication with Customers by creating a pool of excellent knowledge and soft /technical skills.
- Create customer centric culture across team by helping to bring differentiated customer experiences to life.
- Conduct performance appraisals & coach for career development.
- Ensure team coverage and planning.
Qualifications:
- Bachelor's degree in a technical field (examples Faculty of Computers, Electronics and Telecommunications) or an equivalent and relevant combination of education, experience (min. 5 years) and industry recognized certifications.
- Prior experience working in a Technical Support environment is required (5+ years)
- Strong experience with Knowledge Management best practices
- Strong experience with Call Center best practices
- Knowledge of Power BI, Tableau, Service Now, Sales Force etc.
- Management skills- minimum 5 years' experience.
- Excellent / Fluent in English, both verbal and in writing.
- Good knowledge of computers, electric & electronic concepts and devices and experience with wide range of operating systems incl. Windows CE and Windows Mobile.
We Value:
- Clear understanding on mobile devices support on major platforms including but not limited to iOS, Android and Microsoft OS
- Leadership and Results-Driven Approach: Proven ability to impact leadership through proactive problem-solving, strong analytical skills, and effective task management, with a focus on delivering results in both independent and team environments.
- Effective Communication and Customer Engagement: Exceptional communication skills, including active listening and clear presentation abilities, enabling the development of strong customer relationships and delivering concise, high-quality written documentation.
We offer:
- Competitive Salary regularly increased based on your performance
- Enjoy 25 vacation days per year, plus extra days off for special events
- Medical plan provided
- Meal allowance
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Christmas and Easter bonuses
- Recognition & referral bonus programs
- Comprehensive induction, ongoing training and development to set you up for success
- Experienced leaders to support your professional development
- International work environment
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt