RETURNS/PICKUPS TEAM MEMBER
We’re looking for a vibrant, customer-focused Returns/Pickups Team Member to join our Customer Care team at Mighty Ape. You’ll deliver a smooth experience for customers returning products or collecting orders, keeping the process moving quickly behind the scenes while living our value to Put Customers First.
This is a full-time position based at the Mighty Ape Jungle in Silverdale. Hours: Tuesday to Saturday, 9:00am to 5:30pm.
YOUR RESPONSIBILITIES
Essential
Nice to have
WHY MIGHTY APE
We’re looking for a vibrant, customer-focused Returns/Pickups Team Member to join our Customer Care team at Mighty Ape. You’ll deliver a smooth experience for customers returning products or collecting orders, keeping the process moving quickly behind the scenes while living our value to Put Customers First.
This is a full-time position based at the Mighty Ape Jungle in Silverdale. Hours: Tuesday to Saturday, 9:00am to 5:30pm.
YOUR RESPONSIBILITIES
- Returns Processing & Sorting: Process customer returns promptly, determine the correct stock outcome (restock, supplier return, repair, or write-off), and record them accurately in our systems.
- Returns Correspondence: Email and follow up with customers, suppliers, and product managers regarding return statuses, credits, replacements, and related helpdesk queries.
- Counter Service & Order Retrieval: Serve pickup customers warmly and efficiently, retrieving orders promptly to keep wait times to a minimum.
- Counter Operations: Handle payments and transactions accurately while keeping the pickup area clean, organized, and well-presented.
- Daily Operations & Support: Follow company SOPs, stay task-focused, support newer co-workers with training, and assist with other warehouse or Customer Care duties as requested.
- Safety, Compliance & Communication: Comply strictly with all Health & Safety, Security, and Biosecurity policies, stay vigilant of hazards, and keep team leaders updated on completed tasks, process ideas, or absences.
Essential
- Excellent customer-facing service skills with a friendly, professional approach.
- Strong written communication for handling email correspondence.
- Sharp attention to detail for product testing, system recording, and transactions.
- Ability to stay on task and follow safety procedures in a fast-paced environment.
- Full availability to work the required Tuesday to Saturday roster.
Nice to have
- Previous experience in retail, customer care, or a warehouse environment.
WHY MIGHTY APE
- Free Primate subscription
- Team member discount
- Annual book allowance
- Health Insurance subsidy
- NZ's favourite destination for games, tech, toys & more
- Collaborative, energetic team culture
- Real ownership and scope to make an impact
- Fun team events, social squad & more