Manager, Client Implementation & Experience - Healthcare Workforce AI Startup

Manager, Client Implementation & Experience - Healthcare Workforce AI StartupRemotePortfolioAtlanta, Georgia, United StatesShare this job DescriptionAbout Swift Workforce AI Inc. (“Swift”) - an Alloy Partners Portfolio Company Swift is an Atlanta-based Workforce AI startup established by Catalyst by Wellstar, the innovation & venture arm of Wellstar Health System of Georgia. Swift’s mission is to improve work-life balance for nursing teams and increase financial sustainability for the Healthcare Systems that employ them. Swift’s AI Scheduling Copilot reduces scheduling workflows by more than 90% and increases schedule flexibility for frontline teams when ‘life happens’.Position SummaryWe’re looking for a Manager, Client Implementation & Experience to deliver an exceptional client experience to Healthcare Systems. This position will report to Swift’s Chief Product & Technology Officer. This individual contributor role is equal parts client partner and operational builder. You’ll own client onboarding, implementation, adoption, Quality Assurance and ongoing success while developing the playbooks, processes, and systems that enable us to deliver excellent outcomes consistently as we grow. With growth comes more opportunity, including a management opportunity to help build the Program Management team.As an early employee, you’ll help define not only how we support clients, but how our company operates. You’ll work directly with clients to understand their goals and challenges, then translate those insights into repeatable improvements across our product, onboarding approach, and internal operations. This is a remote position with on-site responsibilities at client healthcare systems, particularly during onboarding. Some travel is expected, estimated to be +/-20% in year one but increasing as new clients are onboarded. If you’re energized by building in a fast-paced environment, solving operational problems, and working directly with clients to drive meaningful outcomes, you’ll thrive here.Why Join Us:You’ll join a venture-backed startup at a stage where your work will help define how the company serves clients for years to come, with a clear path to management as we grow.What You’ll Own:Client Relationship - You’ll become a trusted partner to our healthcare clients throughout their journey.Responsibilities include:● Lead client onboarding and implementation from kickoff through successful launch.● Develop strong relationships with client stakeholders and become their primary point of contact.● Guide clients in using the Swift Scheduling Copilot and ensuring excellent adoption.● Conduct regular check-ins to measure adoption, gather feedback, and identify opportunities for improvement.● Coordinate with Product and Engineering to resolve issues and communicate client priorities.● Proactively identify risks to adoption and develop action plans before they become problems.● Ensure clients achieve measurable operational improvements and an outstanding user experience.● Monitoring message volume (between Swift d users) anfor problems and responding promptly to both Product/Technology and users.● Being onsite at client facilities (hospitals) for implementation periods and periodically for in-person meetings.Client Programs & Operations - You’ll help design the operating model behind our client experience.Responsibilities include:● Design and continuously improve our onboarding methodology.● Create implementation playbooks, templates, and client-facing resources.● Develop repeatable processes that scale as our client base grows.● Define and track client health metrics and operational KPIs.● Build dashboards and reporting that help us understand client success.● Document standard operating procedures and internal best practices.● Identify opportunities to automate repetitive work using AI and software tools.● Recommend improvements to internal workflows that increase consistency and efficiency.Product Continuous Improvement - As one of the...