Staff User Researcher

Staff User Researcher LocationHub - San FranciscoEmployment TypeFull timeLocation TypeHybridDepartmentEngineering, Product, Design, and MarketingDesignSuperhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.The OpportunityThe Go team owns Superhuman’s AI assistant and agent platform—making AI proactive, connected, and embedded across the Superhuman ecosystem. Go moves beyond standalone chat to deliver assistive AI directly inside the tools people already use, connecting 1M+ apps and enterprise systems, powering a growing agent ecosystem, and turning AI investments into measurable ROI.We’re seeking a Staff User Researcher to help define the future of Go: how it delivers meaningful value to knowledge workers, scales across Superhuman Mail, Grammarly, Superhuman Docs, and partner agents, and becomes a differentiated, enterprise-ready AI layer.In this high-impact role, you’ll lead foundational and strategic research that shapes Go’s long-term vision, partnering with executive and cross-functional leaders to prioritize the most critical opportunities and to define the BU’s research strategy while advancing AI-native research practices, including using our own platform and other cutting-edge tools to elevate how we work.In this role, you will:Lead exploratory and evaluative research to shape the strategy and roadmap for the Go platform.Identify the most important user and business questions in a fast-moving AI landscape.Partner with executive and cross-functional leaders to turn insights into clear product direction.Translate complex findings into compelling narratives that influence decisions.Define and track key experience and adoption metrics in partnership with data science.Advance AI-native research practices by thoughtfully integrating AI tools, including our own platform, into your workflow.Advocate for human-centered AI experiences that are proactive, trustworthy, and valuable.Qualifications8+ years of experience in UX, product, or applied research (or equivalent advanced degree experience) in technical spaces.Proven experience leading research in complex, ambiguous, or zero-to-one environments.Strong mixed-methods research skills, with experience collaborating with other insights partnersExperience with influencing senior stakeholders and shaping product strategy.Excellent storytelling and communication skills.Experience researching or working in AI-powered products, platforms, or agent systems.A self-directed, strategic mindset and a passion for elevating research craft.Compensation and benefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more:Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)Disability and life insurance options401(k) and RRSP matchingPaid parental leave20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick timeGenerous stipends (including those for caregiving, pet care, wellness, your home office, and...